FedEx Ship Center

3.3
497 reviews
Exterior view of FedEx Ship Center

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Sun Valley, CA when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
11340 Sherman Way, Sun Valley, CA
91352, United States

Hours

Reviews

3.3
497 reviews
5 stars
219
4 stars
64
3 stars
33
2 stars
24
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Delivery Issues

Many customers reported consistent problems with delivery attempts, including failed deliveries and lack of communication from drivers.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for being rude and unprofessional, leading to a mixed experience.

Facility Conditions

Customers noted uncomfortable conditions in the store, including inadequate air conditioning and long wait times.
  • MB
    mikael berberian
    4 days ago
    5.0
    Helpful stuff
  • MB
    Matthew Brown
    Jan 4, 2026
    1.0
    Idk who you have delivering to my area today but I went to the office to wait for my delivery, on my day off mind you, only to get a message saying attempted delivery failed. Which means that the driver did not even attempt to deliver my package as they should have. If they had actually tried they would have seen that my offices front door was completely wide open and that I was sitting there waiting on them. I absolutely needed my package today. This wasn't an "I can wait for tomorrow" thing. I am outraged. Not once have I ever had an issue with USPS or UPS, even freaking On-Trak I never had an issue with. Its always only FedEx that gives me issues in this building. This isn't the first time FedEx's driver has dropped the ball and I doubt it will be the last but at least I hope someone from the main hq sees this issue and addresses it.
  • ED
    Eric Duran
    Jan 3, 2026
    5.0
    John from FedEx really helped me out with my package. It was VERY IMPORTANT and he came through. Thank you John! πŸ™πŸ™πŸ™πŸ’―πŸ’―πŸ’―πŸ‘πŸ‘
  • KJ
    Kayla Jean
    Dec 8, 2025
    1.0
    Customer service representative in the store walked away while helping me. Said customer service rep via phone gave me incorrect instructions. she had attitude and was extremely rude and wouldn’t help me investigate why my package was sent to their shipping center when delivered to the correct address on the label. She would not provide a physical confirmation, only verbally. I drove to the facility for no reason. Also they left me a voicemail previously and told me to call customer service which she claims they provided false info. There’s no number to contact this facility directly. A big waste of time.
  • HS
    Harman Singh
    Dec 4, 2025
    1.0
    Whoever the old man is at the front desk is very rude. I’m not sure how dropping off a package can even turn into a bad experience, but he managed to make it that way. Extremely disrespectful, avoid him if possible

Frequently Asked Questions About FedEx Ship Center

What services are offered at the FedEx Ship Center in Sun Valley, CA?

The FedEx Ship Center offers packing supplies, boxes, and a variety of FedEx shipping services including expedited, standard, economy, ground, international, and freight shipping.

What are the operating hours for the FedEx Ship Center in Sun Valley?

The FedEx Ship Center is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.