United States Postal Service

2.4
102 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 325 Merganser Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 Merganser Dr, Suisun City, CA
94585, United States

Hours

Reviews

2.4
102 reviews
5 stars
25
4 stars
9
3 stars
5
2 stars
1
1 star
62
  • BB
    Blake
    Oct 31, 2025
    1.0
    Sick and tired of usps. They cant drop off my mail at the door. Yet they can fill your mailbox with ads and trash. My mailbox has been broke for a few months now and every single time I pick up here its 1 person at the counter and a 30 minute wait. We need a better solution than usps.
  • AA
    Alanna
    Sep 6, 2025
    1.0
    I witnessed Mail delivery person threw my package over my fence and heard it break. The claim process took forever with the seller so by the time I got the letter from the post office to file a claim it was too late. I made another purchase online and they (local post office) delivered it AGAIN to wrong apartment and the item is not replaceable. IM SICK AND TIRED OF WRONG DELIVERY!!!! This happened so many times
  • CR
    Chad R
    Aug 25, 2025
    1.0
    Zero stars. Won’t let me go below 1. All of the new One lake residents have to drive 15 minutes to this post office to get our mail and then wait in line for 15 minutes and then wait for 15 minutes for them to bring our mail to us… Ridiculous… They could at least assign us post office boxes so we can get in and out. Our mailboxes have been set up for months. Now we have our keys but post office says still 2-3 more months. I don’t understand how an organization can be so incompetent. This is why we need more privatization and less government.
  • IM
    Ian Medina
    Aug 18, 2025
    1.0
    Horrible customer service. Went in to pick up a failed delivery order and they were clearly not interested in helping me. They rolled their eyes and kept arguing with me about my order even though I had the Amazon tracking information and everything.
  • RS
    R G Smith
    Aug 13, 2025
    1.0
    We're getting very frustrated with this post office especially when it comes to Hold mail service. For some reason their ability to handle a online Hold Mail request was broken over 7 years ago and they never bothered to fix it in all this time. Whenener we try to call in to request Hold Mail service we are always rudely told by a woman answering the phone that we have to come in and sign for it. This person knows that the system for this post office has been broken for several years and does nothing to forward a request to the head office to handle the situation. We are in the Cordelia area 10 mi away and this demand to drive over for a simple request is ridiculous, especially in 2025! Every post office in the country accepts online Hold Mail requests except for this one in Suisun which insists that you drive many miles to ask for it in person while standing in the line unnecessarily. If there is a supervisor looking at this please let us know who we need to talk to in order to get the system fixed finally!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.