Staples

Reviews

• AC

  Atlas Audio Video & Communications

  Feb 24, 2026
  5.0
  EXCELLENT CUSTOMER SERVICE AT THE STUDIO CITY STORE ON VENTURA BLVD. THIS IS WHY WE LOVE TO MAKE OUR PURCHASES HERE. EVERYONE AT THIS LOCATION IS OUTSTANDING AND SUPER HELPFUL!!
• SS

  Shawn Sohi

  Feb 16, 2026
  5.0
  I like the Staple Store in Studio City for its location and product selections. Found all items we needed on shelves and enjoyed friendly and safe store environment.
• AR

  Amaris Rodriguez

  Feb 10, 2026
  1.0
  This Staples location is completely negligent and should not be trusted as a UPS Access Point under any circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say “PLEASE BRING ID.” Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, “I assumed it was your boyfriend.” That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.
• SY

  Shota Yamanaka

  Feb 8, 2026
  5.0
  Came in, got what I needed with the help of the associates, and came back out, all with the ease of convenience knowing they have the knowledge to help out any problems I may have in the future.
• CC

  Carmela de Castro

  Feb 4, 2026
  1.0
  We got an office chair that they said was on sale- when we paid for it they charged assembly fee for (The chair was already assembled) and insurance that they said is mandatory (who needs an insurance for a chair). If we warrant so far I wield have returned it - Predatory selling.

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