The UPS Store

3.6
132 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5436 in Stockton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 8 Mile & I-5 At Park West Place, Next To Moo Moo's.

Details

  • DeliveryNot available

Location

The UPS Store
10940 Trinity Pkwy, Stockton, CA
95219, United States

Hours

Reviews

3.6
132 reviews
5 stars
79
4 stars
6
3 stars
5
2 stars
5
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were reported as rude and unhelpful.

Pricing Issues

Several customers expressed dissatisfaction with pricing, particularly regarding charges for tape and printing services, which they found excessive.

Staff Performance

Certain employees, particularly Christian and Parminder, were highlighted for their exceptional service, while others were criticized for being unprofessional or inattentive.

Store Environment

The store is generally described as clean and organized, but some customers noted issues with understaffing and long wait times.

Service Reliability

There were complaints about packages not being tracked properly or not arriving as expected, raising concerns about the reliability of service.
  • BO
    B Oliva
    Oct 22, 2025
    5.0
    Excellent customer service! One of the representatives was very attentive and provided all the information I needed. The other employee kindly helped me find the right box for my shipment. Both employees were efficient, knowledgeable, and very professional. I truly appreciated their teamwork and great service!
  • RC
    rainne13 Castleman
    Oct 16, 2025
    1.0
    Shipped out a package for school 2 weeks ago which the receiver never got. I called back to check on the status and was told they had already gotten it since it said delivered, which they did not. The female employee on the phone just gave me the customer service number and hung up on me. I still had questions and needed help getting my tracking number. Extremely rude and unprofessional behavior. It just seemed like she didn't want to waste her precious time handling the issue...
  • RC
    Rey De La Cruz
    Aug 25, 2025
    5.0
    Great customer service despite being busy
  • MS
    Marvin Spencer
    Aug 16, 2025
    1.0
    They want to charge 4 dollars for a piece of tape, then another 4 dollars if you don't have your pre paid label printed.
  • DP
    Don Parker
    Jan 26, 2023
    5.0
    This store has great service and a wonderful staff. They provide so many services.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5436 in Stockton offer?

The UPS Store #5436 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.