United States Postal Service

3.6
10 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 20489 Willow Springs Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
20489 Willow Springs Dr, Soulsbyville, CA
95372, United States

Hours

Reviews

3.6
10 reviews
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  • CM
    Clinton Mudder
    Jan 1, 2026
    1.0
    I was suffering badly from covid and was told that I could fight the fever by switching between Tylenol and IBUPROFEN so I ordered them to come to my place so I didn't have to go out and risk infecting anyone. Instead of recieving my package I got a not saying my package couldn't be delivered. Even though I felt like I was dieing I went to the post office and because I didn't want the person there to get sick I wore a mask and placed the note on the counter and backed off telling her I had covid so she would know why I was backing away (so I wasn't breathing near her because it's been proven mask don't prevent the spread of covid) and not to touch the note with her bare hands. She went sphycotic abd began screaming at me. I was in so much pain and fear from covid that I don't even know what she was saying other than something about I was in the wrong place. This was very rude of her when I was just trying to be nice. I learned my lesson from that and when I had to go to the urologist I wrote a note telling the gals that I had covid so I wouldn't worry anyone in the waiting room. I walked in quietly and showed the gals at the desk. They laughed and said I looked like a bank robber. Now that is how someone should show customer service to someone who is trying to do the right thing.
  • TE
    The Earthling
    Nov 8, 2025
    5.0
    Love this neighborhood PO. I've had a box for many years, they are always helpful and very efficient! It's a small crew but they work fast and are on top of all the outgoing and incoming pkgs every damn day incl Saturday mornings. [Other carriers will deliver here if you use the street address w your box#.]
  • MM
    Michael Maschi
    Oct 8, 2025
    1.0
    Last thing these people are is helpful. Will do the opposite of help you and lie to your face to get you out the door. Avoid this PO for any counter service needed. Lazy and clueless.
  • BS
    Bill Summoner
    Aug 31, 2017
    5.0
    It's where you mail packages and letters and stuff. Lol

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.