United States Postal Service

3.1
48 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 617 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
617 Broadway, Sonoma, CA
95476, United States

Hours

Reviews

3.1
48 reviews
5 stars
21
4 stars
2
3 stars
3
2 stars
3
1 star
19
  • MM
    Melissa
    Aug 15, 2025
    2.0
    If you're just dropping off mail or picking up from your post office box, then great. If you need any sort of assistance, good luck. Some staff not trained. Abrasive attitudes. Act like you're an inconvenience or get upset when their lack of training leaves them struggling to accomplish basic tasks.
  • MO
    Merian Oakes
    Jul 27, 2020
    1.0
    I've been trying to call them for hours to follow up on a delivery issue but they never answer the phone, whether with limited staffing or not. Very disappointing!
  • IP
    Irenet Personal5
    Oct 28, 2019
    5.0
    Quick service and very helpful staff. I like the two entries because it as for an easier good of traffic. The staff works like a team. When they are crowded, staff come out from the back and help out people with pick ups. I've been there regularly for a couple weeks and their service has been consistently good.
  • JP
    Jessica Perales
    Jul 14, 2015
    1.0
    We went over to file a passport request at their office location. We weren't assisted, we were ignored, we were insulted and laughed at by an Asian woman employee. She did not take her time to help us besides yell at us and made us feel stupid. She made me cry. I don't know how people like her with no people skills are allowed to work for our state post office. I do hope she and her coworks learn to do a better job, but by far the WORT customer service ever!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.