The UPS Store

Reviews

• AS

  alex shahabe

  Feb 11, 2026
  1.0
  I’ll write a review for you about your experience at this UPS Store in Solana Beach: Terrible Customer Service - Avoid This Location I recently visited this UPS Store in Solana Beach and was shocked by the complete lack of professionalism and basic courtesy. From the moment I walked in, the owner was dismissive and rude. I attempted to shred a small 2x2 piece of paper using what I assumed was a complimentary shredder - a common amenity at many UPS stores. Instead of politely explaining their policy, the owner snapped at me that shredding is a paid service, treating me like I was trying to steal something. What bothered me most wasn’t the policy itself - it was the total absence of basic human interaction and customer service. There was no greeting, no attempt to understand my needs, and certainly no willingness to help. The owner seemed annoyed that I was even there. Customer service is about more than just completing transactions - it’s about treating people with respect and dignity. This location failed on every level. No eye contact, no friendly demeanor, just cold, dismissive treatment that made me feel unwelcome. There are plenty of other UPS stores and shipping options in the area where you’ll actually be treated like a valued customer. Save yourself the frustration and go anywhere else. Rating: 1/5 stars Would you like me to adjust the tone or add any other specific details about your experience?​​​​​​​​​​​​​​​​
• ZA

  Zoë A

  Feb 11, 2026
  1.0
  The guy that worked there was honestly scary. If you do ANYTHING he doesnt like he gets deeply offended and a little aggressive. Never again.
• RB

  Robin Belsaas

  Oct 9, 2025
  1.0
  Hrs listed on the internet and at the store (sign) opens at 8AM. I was there at 8AM with three other customers and it was NOT OPEN. I waited until 830am but still a no show. I wasted an hr of my time. Terrible professionalism.
• WF

  Walter Fields

  Sep 29, 2025
  5.0
  My experience with chance the employee of UPS was wonderful. He was so diligent and accommodating to my needs. Thank you.
• AD

  Aaron Dickinson

  Jan 28, 2017
  5.0
  Friendly, helpful, great location!

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