The UPS Store

Reviews

• MB

  Maryam Behnezhad

  Jan 5, 2026
  1.0
  visited the store to complete a fingerprinting / Live Scan service. The store does not appear to have direct coordination or communication with the fingerprinting company they use, which resulted in my Live Scan not reaching the appropriate department. When I contacted the store to follow up, I was informed that the only assistance they could provide was a phone number for the fingerprinting company. I asked why there is no coordination between the store and the fingerprinting provider when the service is offered at this location. Instead of receiving a professional explanation, I was told “there is nothing we can do.” During this call, the store manager, Catherine, raised her voice, spoke in an unprofessional manner, and abruptly disconnected the call. I called back and spoke with the owner, who identified himself as Paul, to file a complaint regarding the manager’s behavior. He dismissed my concerns and stated that there was little he could do. When I clearly stated that I wanted to file a formal complaint regarding the conduct of the manager, he minimized the issue and made inappropriate remarks. During this conversation, the owner made an offensive statement referencing a “mentally retarded brother” in an attempt to “relate” after I referenced IHSS services. This language is inappropriate, outdated, and unacceptable in any customer interaction. It was deeply concerning and unprofessional. Throughout the interaction, I was met with sarcasm, dismissiveness, and a lack of accountability. It was implied that because the store is busy, staff have the right to speak to customers disrespectfully, refuse to answer reasonable questions, and terminate calls. This experience reflects a broader issue with the office’s customer service culture, professionalism, and staff training. I am requesting that UPS Corporate review this matter seriously and address the conduct, communication standards, and training practices at this location. I do not recommend this location to customers who expect respectful treatment, professionalism, or accountability.
• JF

  John Flanagan

  Dec 23, 2025
  5.0
  This place and the people are always so helpful! They always goes above and beyond! Such personal service is appreciated! Thank you!!
• PP

  Penelope Pylon

  Dec 16, 2025
  5.0
  Staff was professional & personable - great place
• CP

  Chris Pappas

  Dec 8, 2025
  1.0
  Horrible service. Brought back an Amazon return which was a wrong item sent not ordered and after waiting on line I get to the counter and was told they wouldn’t tape the box closed unless I paid them $2.00. There is nothing posted about this and the kid at the counter points out on the Amazon return page that it says ‘customer packed’ and that indicates that I need to tape it. Kid could have done a solid and just taped it. We’re talking about 1 strip of tape here. Instead, $2.00 just cost you a customer to this store as well as my informing anyone I know that is in need of ups type services to NEVER come to this location. But hey, happy holidays to y’all. Guess you need the 2$ more than I do.
• NC

  Nick C

  Nov 25, 2025
  5.0
  Customer service was excellent and staff was friendly. Always my go to place for shipping and returns, as well as stamps!

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