United States Postal Service

1.8
92 reviews

About

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Visit your local Post Office™ at 241 Kings Village Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
241 Kings Village Rd, Scotts Valley, CA
95066, United States

Hours

Reviews

1.8
92 reviews
5 stars
14
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1 star
69
  • IN
    Itsel Nathaly
    Nov 11, 2025
    1.0
    Terrible service, extremely rude and unhelpful.
  • CN
    Charles Needles
    Oct 29, 2025
    1.0
    The usps website says this post office has po box access available starting at 6am M-F. I am here, it's 6:15 am, and the door is locked. This location regularly does not follow its posted hours. For years. I'm sick of not being able to access my mail during the hours I'm not working. Be open when you say you are open, or change your posted hours. Start operating the way you're supposed to.
  • MA
    Maxime Azoulay
    Aug 12, 2025
    1.0
    After Waiting 10minutes someone came but said nothing and left So I left too Weird post office experience
  • RR
    Richard Romero
    Jul 30, 2025
    1.0
    So I have a tracking number for a package that said it was delivered to the Scotts valley post office! So I drove there from Santa Cruz and they could not locate the package. The supervisor Sam then took down my phone number told me she would call me back with information about where my package maybe or if they found it she said it may take while I told her I could wait in the parking lot for her phone call. I waited 4 hours in their parking lot for Sam the supervisor to call me and she did not do so. When I walk back inside she walked in the back room! then one of the other clerks walk back there to talk to her to find out what's going on she never came back out to talk to me only sending the other clerk with a "direct" phone number to there post office. he then said she will be there until 6:00pm I called at 5:30pm and the number that he gave me was a simple customer service number not a "direct" number to there post office. I am beyond words at this point. Furthermore what was the point of her getting my phone number if she was never going to call me about the package a simple we can't find it you may have to wait until tomorrow would have been better than her telling me she's going to call me back especially when I told her I would be waiting in the parking lot.
  • SN
    Smith Nilsson
    Nov 25, 2019
    1.0
    Constantly delivers the wrong mail, and is never consistent with the delivery time of mail, I have had my mail delivered a 10pm I dont even understand how that happens I could go on and on

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.