The UPS Store

4.6
269 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0833 in Scotts Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - King's Village Shopping Center, Scotts Valley.

Details

  • DeliveryNot available

Location

The UPS Store
216-E Mt Hermon Rd, Scotts Valley, CA
95066, United States

Hours

Reviews

4.6
269 reviews
5 stars
241
4 stars
0
3 stars
2
2 stars
1
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Frank, received numerous compliments for being friendly, helpful, and knowledgeable.

Efficiency

Customers noted the quick and efficient service, even during busy times, making their experiences pleasant.

Professionalism

Employees demonstrated professionalism and patience, particularly in handling complicated tasks and customer inquiries.

Positive Atmosphere

The store was described as having a friendly and welcoming environment, contributing to a positive customer experience.
  • MB
    Mckayla Brog
    3 days ago
    5.0
    I wish I would’ve gotten the name of the man who helped me but unfortunately I don’t have the habit of looking at name tags. He was bald, very friendly, and very efficient. This location was pretty busy due to the holidays I’m guessing, and this guy was scanning another customer and myself at the same time since his coworker was busy with another customer. He called us by name and I thought that was very kind of him. Again, I wish I got his name, he’s working the Friday, Nov. 21 1:20 pm shift.
  • CA
    Carrie A
    5 days ago
    5.0
    They are the best here, especially David! I've had some super tricky Amazon returns and David is a pro. He always knows what to do. He has a great sense of humor and calm about him, even when the store is busy and things are stressful. Thanks UPS store, please give David a raise or at least employee of the month or something. :)
  • AC
    Arlene “Hierro” Crosson
    Nov 15, 2025
    5.0
    I had 2 separate Amazon packages to return, but I forgot to include my box for one of the items. Frank and Cameron were my friendly, knowledgeable guides who efficiently got my "big box" item properly labeled and sent. They are my local, go-to UPS Store for shipping. Kudos!
  • TL
    Teresa L
    Nov 12, 2025
    5.0
    Shout out to Frank – he's on it! Frank helped me pack and ship a heavy keyboard amp. He was super helpful on the phone and then again when I came in. I am so glad to finally find a cheerful, dependable neighborhood UPS store and will drive past all others to come here.
  • DD
    Danielle Ditmars
    Nov 8, 2025
    5.0
    UPS is a step above of the rest, a leader in the field. The Scotts Valley UPS location deserves beyond a 5 Star Review. They are kind, attentive, genuine, top notch in customer service and supplies to help with the needs you may have, for shipping related processes. Frank is hands down AMAZING! He set me at ease, handled my item with care, was swift with support in packaging, and caring. Thank you Frank! Anytime I have a choice in carrier it is UPS x's 1000% and the Scotts Valley location is an A++. Thank you!! ~ Danielle

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0833 in Scotts Valley offer?

The UPS Store #0833 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and small business services.