The UPS Store

Reviews

• GB

  Gypsy Beachbum

  4 days ago
  5.0
  Kyle was the best and the most honest about sending my fax very informative! Thanks Kyle in Santee!!!
• JP

  Johnny Peoples

  Nov 5, 2025
  5.0
  Totally satisfied with the customer service and the team in Carlsbad branch keep up the great work guys💪🌅🤙
• DL

  Diane Leuty

  Oct 31, 2025
  5.0
  I really can't express how helpful and amazing one of the workers named Billy at this store location who helped me immensely with a very important paperwork that I had to get out and I had no clue what I was doing. He walked me through every single step through his lunch hour, Billy is an amazing employee. Value him. Diane LEUTY
• DD

  David Duchen

  Oct 21, 2025
  5.0
  This UPS location is great, very helpful and organized. Braxton helped us determine the best shipping options for our stuff and was awesome.
• DN

  Daiany Nunes

  Oct 14, 2025
  1.0
  I showed at UPS today 10/14/2025 around 9:10am and the lady working there was short temper and treated me really rude and disrespectful. I arrived with a smile and waited to be call, once I was called by her, she asked my ID, I tried to hand my passport to her and she refused getting it and asked me to open it and hold to her, okay, it bothered me for a bit but that can be somehow understandable. Right after that she told me that I’d have to sign twice and I just mentioned “probably because I have to packages, isn’t that right?” She answered back in a rude tone and said, “I have no clue, I’m just following the rules”. After that she went to the shelf and was looking for my package, she got one and overlooked the other one and kept looking for the second one, since I saw my first name Daiany named in one of the boxes that she was ignoring, I approached her with “Excuse me, I think that one is my package” as soon as she heard me she screamed back at my face super mad that I interrupted her and replied “I KNOW”. Everyone else in the line got scared out and had wide eyes trying to understand what was going on. She got those two packages, put on the bench without say a order and said next, I looked back to her and questioned if was all set and she still in a rude tone said “YOU CAN GO NOW”. Honestly I can’t understand how someone can keep a job that deals with all sort of people every day and when working show the wrong attitude at the point it looks like she can’t stand to be there and deal with people at all. Hopefully UPS provides better training to their staff or starting hiring people that would be better at their job. Like the boy who was there, he was totally the opposite and such a great customer service. Unfortunately the bad experience with the lady overcame and I wouldn’t take the risk of being mistreated by her again. Instead I’d rather driver to a different location.

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