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Brand Certified

United States Postal Service

1.8
(269 reviews)

Business Details

1653 7th St, Santa Monica, CA
90401, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1653 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1653 7th St, Santa Monica, CA
90401, United States

Hours

Reviews

1.8
269 reviews
5 stars
38
4 stars
11
3 stars
10
2 stars
14
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and knowledge among employees.

Wait Times

Long wait times were frequently mentioned, with customers often waiting over 30 minutes due to understaffing and slow service.

Service Reliability

Numerous reviews indicated issues with package handling, including lost or delayed mail, and inconsistent service availability.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with the service quality.
  • CO
    Chris Overton
    5 days ago
    5.0
    Amazing service we messed up on our application for our kids passport and Adriana was amazing and helped use through everything. A life saver thank you for your help
  • MR
    Mary Rahimkhani
    Dec 29, 2025
    4.0
    I have been here a few times and overall I never had any bad experience. There is usually and line and wait time but nothing too crazy and the staff had the line moving smoothly. I just find parking a bit hard, it’s just meter parking
  • PC
    peter conti
    Dec 16, 2025
    1.0
    came 10 mins early. they open 5 mins late. the one person that’s working is talking to her friend on the phone. massive line by 9:10. these ppl have no pride in their jobs. none. shame on them.
  • SM
    Shirin Molavi
    Nov 19, 2025
    1.0
    The absolute worst service ever. Uneducated federal workers that turned me away with a completed passport form. Was told I was missing a FedEx slip which is incorrect. No wonder they are federal workers without proper education just went to another post office with zero problems. If you are paid to do a service make sure you have the knowledge to do so. I feel sad for these ppl.
  • AA
    Azadeh A
    Oct 21, 2025
    1.0
    OMG. Staff at the counter don’t want be bothered. Rude and dismissive. They clearly hate their life and their job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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