United States Postal Service

1.8
269 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1653 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1653 7th St, Santa Monica, CA
90401, United States

Hours

Reviews

1.8
269 reviews
5 stars
38
4 stars
11
3 stars
10
2 stars
14
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and courtesy.

Long Wait Times

Customers frequently reported excessively long wait times, often due to understaffing, with some waiting over an hour for service.

Inconsistent Service

While some customers had positive experiences with specific employees, many others reported disorganization and a lack of follow-through on services, such as passport applications and package deliveries.

Operational Issues

Several reviews mentioned problems with the facility being closed during posted hours, malfunctioning kiosks, and a general lack of responsiveness from staff.

Mixed Experiences

A few customers noted positive interactions with certain employees, indicating that while there are exceptions, the overall service quality is lacking.
  • SM
    Shirin Molavi
    5 days ago
    1.0
    The absolute worst service ever. Uneducated federal workers that turned me away with a completed passport form. Was told I was missing a FedEx slip which is incorrect. No wonder they are federal workers without proper education just went to another post office with zero problems. If you are paid to do a service make sure you have the knowledge to do so. I feel sad for these ppl.
  • AA
    Azadeh A
    Oct 21, 2025
    1.0
    OMG. Staff at the counter don’t want be bothered. Rude and dismissive. They clearly hate their life and their job.
  • AW
    Arizona Wu
    Oct 14, 2025
    1.0
    The ladies worked there not friendly at all, never smiled or greeting to you, they don’t seem they’re happy working there which I feel very sorry about, also the kiosk machine went out of service quite often. I would try to avoid using service here, time wasting.
  • RE
    Roberto S Escobar
    Oct 13, 2025
    1.0
    Bad news, in Google shows to be opened, but it’s CLOSED
  • DD
    D
    Sep 24, 2025
    1.0
    We went today and there was more workers than customers yet they refused to take two passport applications without an appointment . They said they were to busy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.