United States Postal Service

1.8
270 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1653 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1653 7th St, Santa Monica, CA
90401, United States

Hours

Reviews

1.8
270 reviews
5 stars
38
4 stars
11
3 stars
10
2 stars
14
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.

Wait Times

Long wait times were frequently mentioned, often due to understaffing, with customers waiting over 30 minutes even when not busy.

Service Reliability

Numerous complaints about lost or delayed packages, as well as issues with passport services and lack of follow-through on claims.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with service quality.
  • MR
    Mary Rahimkhani
    Dec 29, 2025
    4.0
    I have been here a few times and overall I never had any bad experience. There is usually and line and wait time but nothing too crazy and the staff had the line moving smoothly. I just find parking a bit hard, it’s just meter parking
  • PC
    peter conti
    Dec 16, 2025
    1.0
    came 10 mins early. they open 5 mins late. the one person that’s working is talking to her friend on the phone. massive line by 9:10. these ppl have no pride in their jobs. none. shame on them.
  • SM
    Shirin Molavi
    Nov 19, 2025
    1.0
    The absolute worst service ever. Uneducated federal workers that turned me away with a completed passport form. Was told I was missing a FedEx slip which is incorrect. No wonder they are federal workers without proper education just went to another post office with zero problems. If you are paid to do a service make sure you have the knowledge to do so. I feel sad for these ppl.
  • AA
    Azadeh A
    Oct 21, 2025
    1.0
    OMG. Staff at the counter don’t want be bothered. Rude and dismissive. They clearly hate their life and their job.
  • AW
    Arizona Wu
    Oct 14, 2025
    1.0
    The ladies worked there not friendly at all, never smiled or greeting to you, they don’t seem they’re happy working there which I feel very sorry about, also the kiosk machine went out of service quite often. I would try to avoid using service here, time wasting.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.