The UPS Store

Reviews

• BB

  Barbara Borjas

  Mar 31, 2026
  5.0
  Always friendly and efficient!!
• OS

  Olive Tree Inn & Suites

  Mar 24, 2026
  1.0
  I walked in the store with 2 big heavy Amazon packages. No one in the store except me and that bold guy name ROBERT. I place my two boxes on counter and he said can you please pick up your boxes and wait over there. I told him there is no one in the store except both of us, why do you want me to stand in a line with this two heavy box. Then he gave me a look and said I am not clear, what I just sad. I asked dude whats your problem??? And then he said just leave the store???? Seriously!?????
• WW

  WM

  Mar 12, 2026
  1.0
  This UPS store has the worst customer service in town. Yesterday I went to drop off an Amazon return package. But i had ran out of tape to stick the label on the box. I scanned the label at the kiosk and walked over to the man standing behind the register and asked if I could have some tape for the label because I had ran out. He told me in a rude way that I need to bring in the package ready to be shipped. I told him that I would buy the tape because I needed a little bit to tape the label. The girl with the long curly hair who was helping another customer told him it was just tape and would tape it for me. So I handed my box with the label to the girl, she took my box and placed my label on top of the box and said she will tape it later. I left with an unsettling feeling like I should have taped it myself to ensure the label didn't get lost. Today, I went back to make sure my box had been shipped because I had not seen tracking updates. The girl with the long curly hair was there, so I asked her but she didn't even remember me or the incident about the tape. She said she doesnt know or didnt remember and the box is no longer there. Thankfully, an hour later, I saw tracking updates. I don't think I'll ever go back to that store again. And based on all the reviews here I'm not the only person with a bad experience.
• JJ

  Joss

  Mar 2, 2026
  1.0
  I came here a couple days ago to drop off two returns. I walked in with my packages and my baby in the stroller. No one greeted me, I walked to the kiosk to scan my returns. The cashier/owner not sure who he was walked besides me to closed the front door that I had just walked in from and gave me a dirty look. He then stood directly behind me as I scanned my packages literally just watching me, dead silent. The second box I had was too big to fit into the drop off area so I turned around and asked him “Should I give this to you?” And just looked at me and said “This is supposed to be in it’s own shipping container.” Which was incorrect because I use Amazon free returns which can be shipped without packaging. He took the box and said it would effect my return but I was just ready to get out of that store. As I’m leaving out the front door he says “I guess I’ll pick up your trash too” and grabs the label stickers and throws them angrily in the trash. I apologized as I honestly forgot about the label stickers, since I was so uncomfortable I just tried to leave asap. It’s clear the man who was working there was clearly having a bad day and took it out on me. I felt so disrespected for no reason, it’s like he was upset I came into the store 😂
• MG

  MaryAnn Garneau

  Feb 17, 2026
  1.0
  Very unfriendly. It's worth driving to the UPS Store on Clark Ave!

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