United States Postal Service

2.4
147 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 201 E Battles Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
201 E Battles Rd, Santa Maria, CA
93454, United States

Hours

Reviews

2.4
147 reviews
5 stars
36
4 stars
10
3 stars
7
2 stars
11
1 star
83

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package delivery, including missed deliveries, packages left at wrong addresses, and claims of delivery attempts that did not occur.

Customer Service

Many reviews highlighted poor customer service experiences, including rudeness from staff, lack of assistance, and unhelpful responses to inquiries.

Long Wait Times

Customers frequently mentioned long wait times both in-store and for phone support, with some waiting over an hour without assistance.

Inconsistent Service

There were complaints about inconsistent mail delivery times and service quality, with some customers experiencing delays and others receiving timely service.
  • JC
    Julian Coracero
    Nov 27, 2025
    1.0
    Ordered a very important package. Kept getting getting delayed, and once it arrived in the final stop wasn’t out for deliver until like two days later even though it arrived at 4am. Then once out for delivery they declined to deliver and only put because of animal interference. Went in person the next day, didn’t have my package there. Where else could it possibly be as they said it wasn’t on a truck either. Went the NEXT day as they said to, and finally picked up after standing in line for over half an hour. Multiple people had the same issue we realized as one guy complained to another and we all realized we’re there for the same exact issue. Turns out a handler was bit by a dog, yet we received no notice and no next day delivery AND we had to pick it up the third day as it STILL wasn’t out for delivery. Now we have a community box to go to, another inconvenience instead of being delivered to at our doorstep.
  • CL
    Claudio Lapidus
    Nov 24, 2025
    1.0
    With all the complaints that this email has, no authority does anything. The USPS of Santa Maria leaves a lot to be desired.
  • RM
    Robert Mallett
    Sep 16, 2025
    5.0
    No line very professional and curious
  • RM
    Raiz M.
    Aug 30, 2025
    1.0
    Where is the number to a local post office???
  • OB
    Open Book
    Aug 29, 2025
    1.0
    Post office is extorting money from their customers with postage due notices. Apparently books do not qualify as media mail in Santa Maria. They open the package admit it is a book but still charge postage due.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.