Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 28201 Franklin Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
28201 Franklin Pkwy, Santa Clarita, CA
91383, United States
Hours
Reviews
2.2
196 reviews
5 stars
47
4 stars
11
3 stars
6
2 stars
10
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly in the passport services area.
Package Delays
Many customers reported significant delays in package processing and delivery, with some packages stuck for weeks.
Communication Issues
Customers frequently noted that the facility does not answer phone calls, leading to frustration and unresolved issues.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment regarding staff behavior was largely negative.
Facility Management
Reviews indicated poor management practices, including inadequate staffing and inefficient processes, contributing to long wait times and customer dissatisfaction.
- AZArsalan ZareNov 7, 20251.0I had 2 stops delivery 1 here 2 in Bakersfield and I Check in at 5:30 now is 7:30 and nobody here to unload they are very very slow I may lose my pick up today because of them they need a better manager to fix this problem
- KCKarambit ComJul 25, 20251.0Trying to call them, no one is picking up. Sometimes it rings, and then just hangs up on you. Sometimes it just hangs up on you right away. Whoever is running this place needs to be let go.
- DLDragon Xpress LLCJul 24, 20251.0不要早来！ Truck entrance At Gate 1 ! Don’t come early!
- KKKyleMay 31, 20251.0Utterly incompetent mail workers at this facility, they keep sending my package to random cities and not to my correct hub which is causing mis-ship delays. It’s no wonder the president constantly has to bail you out as you’re not qualified to even read addresses correctly. NONONE WILL MISS THE USPS WHEN YOU SHUT DOWN FOR GOOD DUE TO YOUR IDIOCRACY!
- VVVanessa Escobar (Vv2019JA)Apr 5, 20193.0The some staff is friendly and helpful. However the location /facility not so much. No access to a public restroom(terrible when u have kids and have to wait over an hour)AND poor access to parking. You would think that since it's a fairly new facility and the only one that processes Passports that they could've established a more efficient process for the passport processing area. Average wait time is an 1hr. Wait. Again horrendous parking!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 28201 Franklin Pkwy?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Postal Service location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 28201 Franklin Pkwy?
The Post Office is open Monday to Friday from 10:00 AM to 6:00 PM and on Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person. Bring two valid IDs and a completed application if applying in person. Visit https://www.usps.com/manage/po-boxes.htm to get started online.
Can I access my PO Box after hours at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Please check with your local Post Office for specific lobby access times.
What nearby Post Office options are available around 28201 Franklin Pkwy for alternative services?
Nearby options include the US Post Office, U.S. Post Office Castaic Branch, Santa Clarita Postal Annex, and Castaic Passport Center, which also offer postal and passport services.
Are there dining options near the United States Postal Service at 28201 Franklin Pkwy?
Yes, Four Seasons Cafe, serving Mexican and American food, is nearby for a meal before or after your postal visit.
How can nearby transportation and medical services benefit customers visiting this Post Office?
Empath Medical Transport nearby provides transportation and medical services, which might help customers with mobility or health needs reach the Post Office more easily.
Where can I find additional shipping and packaging supplies near the postal location?
Santa Clarita Postal Annex and nearby business suppliers like Bloomers Metal Stampings offer additional mailing and packaging services or supplies to complement your visit.