Brand Certified
United States Postal Service
2.3(198 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
28201 Franklin Pkwy, Santa Clarita, CA
91383, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 28201 Franklin Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
28201 Franklin Pkwy, Santa Clarita, CA
91383, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
198 reviews
5 stars
49
4 stars
12
3 stars
6
2 stars
10
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, particularly in the passport services area, leading to a negative customer experience.
Package Handling
Many customers reported significant delays and issues with packages being stuck at the facility for extended periods, with poor communication regarding their status.
Efficiency
While some customers praised the quick service for passport applications, others experienced long wait times and inefficiencies, particularly during busy hours.
Communication Issues
Frequent complaints about the inability to reach the facility by phone, with many customers frustrated by unresponsive staff and lack of assistance.
- SPSunny ParkDec 6, 20255.0Visited for finger printing today: so kind, quick, and knowledgeable!! Thank you so much!!
- AZArsalan ZareNov 7, 20251.0I had 2 stops delivery 1 here 2 in Bakersfield and I Check in at 5:30 now is 7:30 and nobody here to unload they are very very slow I may lose my pick up today because of them they need a better manager to fix this problem
- RLRost LeonOct 20, 20235.0Today I applied for a passport for my two children. And I want to say that for 6 years of living in the USA, I haven’t not met such a nice USPS employee as Mark. My wife and I are very very very grateful to him. Mark is a very kind, polite, respectful and patient. He politely answered to all our questions and constantly offered his help. We wholeheartedly wish Mark health and success. May God bless him and his family. Thank you very much, Mark
- TJTaj JApr 27, 20171.0This place deserves a negative rating!! My $200 package has been stuck at this facility for OVER 2 WEEKS!! I try to call but of course there is no answer. If I call the customer service at central USPS office, I have to hold for atleast an hour everytime and I just end up wanting to throw something across the room because even their customer service is bad. I am infuriated with this type of service and will not be doing business with USPS again.
- DCDouglas CastilloFeb 17, 20161.0Government worker's enough said...lazy, lazy ass people. .
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 28201 Franklin Pkwy?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Postal Service location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 28201 Franklin Pkwy?
The Post Office is open Monday to Friday from 10:00 AM to 6:00 PM and on Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person. Bring two valid IDs and a completed application if applying in person. Visit https://www.usps.com/manage/po-boxes.htm to get started online.
Can I access my PO Box after hours at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Please check with your local Post Office for specific lobby access times.
What nearby Post Office options are available around 28201 Franklin Pkwy for alternative services?
Nearby options include the US Post Office, U.S. Post Office Castaic Branch, Santa Clarita Postal Annex, and Castaic Passport Center, which also offer postal and passport services.
Are there dining options near the United States Postal Service at 28201 Franklin Pkwy?
Yes, Four Seasons Cafe, serving Mexican and American food, is nearby for a meal before or after your postal visit.
How can nearby transportation and medical services benefit customers visiting this Post Office?
Empath Medical Transport nearby provides transportation and medical services, which might help customers with mobility or health needs reach the Post Office more easily.
Where can I find additional shipping and packaging supplies near the postal location?
Santa Clarita Postal Annex and nearby business suppliers like Bloomers Metal Stampings offer additional mailing and packaging services or supplies to complement your visit.
Brand Certified Facts from United States Postal Service
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