United States Postal Service

3.2
177 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1050 Kiely Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 Kiely Blvd, Santa Clara, CA
95051, United States

Hours

Reviews

3.2
177 reviews
5 stars
76
4 stars
19
3 stars
9
2 stars
10
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Feedback on service quality is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor assistance.

Efficiency

Customers noted long wait times and understaffing, particularly during busy periods, leading to frustration.

Parking Issues

Many reviews highlighted the limited parking space and difficulties accessing the post office, especially during peak hours.

Package Handling

There are numerous complaints about lost or misdelivered packages, with some customers expressing dissatisfaction with the handling of their mail.

Management Concerns

Several reviews mentioned a lack of visible management and organization, contributing to chaotic experiences for customers.
  • YZ
    Yifei Zhang
    Dec 20, 2025
    5.0
    Great service! It's Christmas time and very busy here. There are 3 windows open, so the line moves quickly. Only waited for 5 minutes.
  • OW
    Obi WanSheNobi
    Dec 16, 2025
    1.0
    Parking lot too small, workers have zero urgency, stop and chat, etc - so regardless of time there’s always a line. 2 out of the last 3x I’ve been in, Self check out is damaged/not in service, there’s rarely any size of prepaid shipping boxes available, and “customers” will park in the middle of the parking lot (sometimes with hazards even) blocking traffic halfway down the street. There’s no visible management of the place, it’s just chaos. Honestly just go to a different post office.
  • AW
    Adam Warlock
    Dec 16, 2025
    1.0
    Worst place. The small indian lady was horrible to work with. I wanted to send a Christmas card overseas and asked her for the best option, she came up with a price tag of 75 dollars to do so. Horrible service.
  • FP
    Falcon Patel
    Oct 27, 2025
    3.0
    Good friendly staff. Long line and often understaff at front desk. Package drop off even for Priority is apparently won’t scan till next day evening and may not make it way out of post office till another day, so 48 hours after drop off in morning till it gets shipped out. Not sure if staff is not paying attention or just how this works. Priority Shipment has 2-3 days delivery window but often it spends 2 days in the same building.
  • PG
    P G
    Oct 3, 2025
    1.0
    What is this Fiesta Friday I show up at the post office a few minutes before they close in the lady closes the door and shuts it a few minutes before 6:00 and I'm knocking on the door she looks over and ignores me they won't even open it it would have took me 42nd to check my PO box unbelievable nobody wants to work nowadays or what this is a second time today someone closes before the hours posted on the door I guess customer service doesn't exist in the Bay Area

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.