United States Postal Service

2.2
251 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4601 Lafayette St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4601 Lafayette St, Santa Clara, CA
95054, United States

Hours

Reviews

2.2
251 reviews
5 stars
53
4 stars
18
3 stars
11
2 stars
15
1 star
154

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of a clerk named Sukhvir being particularly problematic.

Service Efficiency

Customers frequently reported long wait times and inefficient service, with some stating that staff seemed to prioritize personal conversations over customer needs.

Customer Experience

Many customers expressed frustration with the overall customer service experience, citing a lack of empathy and professionalism from employees.

Management Issues

Several reviews pointed to poor management practices, including inconsistent information about services and inadequate staffing.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their helpfulness and efficiency, indicating that experiences can vary significantly.
  • SS
    Sanju
    Oct 30, 2025
    2.0
    Rude woman in the front desk
  • SA
    Shima Alizadeh
    Oct 28, 2025
    5.0
    I had a passport appointment at Agnew USPS. The wait was short and Nancy, one of the staffs, kindly processes my passport application and all went very quickly. I appreciate their time and effort in providing good and quick service to me and also other customers.
  • WS
    Woody Sun
    Oct 25, 2025
    1.0
    Inpatient and refuse to perform identity verification for change of address
  • CA
    Crystal Evelyn Alcazar
    Oct 20, 2025
    2.0
    Staff was rude.
  • WW
    Wendy W
    Oct 8, 2025
    1.0
    The staff here has no sense of being on time and they don’t feel bad for letting customers waiting for a long time

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.