Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4168 in Santa Clara offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Inside Marriott Hotel Lobby.
Customer experiences with staff are mixed; while some praise individual employees like Pouria for exceptional service, others report rude and unprofessional behavior from certain staff members.
Location Issues
The store's location is frequently described as difficult to find and access, with complicated parking arrangements that frustrate customers.
Service Quality
Service quality varies significantly, with some customers reporting efficient and helpful experiences, while others express dissatisfaction with slow service and mishandling of packages.
Pricing Concerns
Customers have raised concerns about high charges for services and materials, such as tape, which they feel are excessive.
KC
Kendra Cole
2 days ago
5.0
The service is always fast and they're always helpful. On a Tuesday at 6:29pm (close to close), they still kindly scanned my package and helped me so that I didn't have to go to another location. Super grateful!
BB
Belteshazzar Man greatly beloved
3 days ago
5.0
I met Purim and he has been very helpful for the swift notary the other day and accepting my AT&T equipment . V friendly and polite
JJ
J
6 days ago
1.0
The young male employee is consistently rude, rolls his eyes on customers. This negatively impact the brand. I try my best to avoid this location or use a Fedex nearby.
I get that he doesn’t want to work but don’t take it out on the customers. The female employee was very helpful tho.
DD
Dave Praz (DaveMTB)
Feb 21, 2026
1.0
The place is hidden, and the personnel are unfriendly and sarcastic. I recommend going to a different location.
DG
Dmitriy G.
Jan 27, 2026
1.0
You will find yourself paying $15 for hotel parking.
Not trivial location.
I got pretty arrogant and bad experience of the personal. He opened my personal package (not return one) to verify what’s inside without saying and asking for my consent or agreement.
Additionally packaged are not getting picked up from this location as often as just regular locations. I would not recommend coming here, unfortunately.
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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