The UPS Store

3.2
232 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4168 in Santa Clara offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located Inside Marriott Hotel Lobby.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2700 Mission College Blvd, Santa Clara, CA
95054, United States

Hours

Reviews

3.2
232 reviews
5 stars
116
4 stars
7
3 stars
8
2 stars
12
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and friendliness of staff like Pouria and Anthony, many others reported rude and unprofessional behavior from employees.

Location Issues

Numerous reviews highlighted the difficulty in finding the store due to its location behind a gated area and complicated parking situation.

Service Quality

There were mixed reviews regarding service efficiency, with some customers experiencing smooth transactions while others faced long wait times and poor service.

Pricing Concerns

Several customers expressed dissatisfaction with pricing practices, including charges for tape and other services, which they found excessive.

Accessibility

The store's accessibility was frequently criticized, with comments about inconvenient parking and limited hours contributing to a frustrating experience.
  • PP
    Pouria Pazhouhesh
    1 day ago
    5.0
    I had a very great experience in this UPS store. Returns are always very simple and quick with Pouria in this store. I highly recommend this store for all your mailing needs.
  • IL
    Irina Lanskaia
    2 days ago
    5.0
    Great service, always helps me a lot with any tasks!
  • FF
    Falak
    Nov 14, 2025
    1.0
    Impossible to find this place The hotel will tow your car No parking, clear labels, directions. Wth
  • SS
    Saurabh Shrivastava
    Nov 7, 2025
    5.0
    This is the only UPS store I’ve found that understands how to process return shipping labels with no deadline. Every other location I visited seemed completely unfamiliar with this request. The staff here is exceptionally helpful and knowledgeable, making the entire process quick and hassle-free. Highly recommended!
  • RO
    Rebecca Osmond
    Oct 18, 2025
    1.0
    Went for notary services and it was a disappointing experience to say the least. Horrible service, hard to find, no free parking, messy, and rude. Half way through notarizing, the man that helped us, took several other customers packages as we waiting awkwardly. Won’t be returning.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Santa Clara?

The UPS Store is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.