The UPS Store

3.8
223 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4636 in Santa Clara offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Homestead & Kiely Next To Popeye's Chicken & Gamestop.

Details

  • DeliveryNot available

Location

The UPS Store
2784 Homestead Rd, Santa Clara, CA
95051, United States

Hours

Reviews

3.8
223 reviews
5 stars
143
4 stars
10
3 stars
4
2 stars
9
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rude and dismissive behavior from some employees.

Pricing Issues

Customers expressed dissatisfaction with high printing costs and additional charges for services, such as a $3 fee to access WiFi for printing.

Service Efficiency

Several reviews highlighted quick and efficient service, particularly for package drop-offs and notarization, although some customers experienced long wait times.

Mixed Experiences

Overall, experiences varied significantly, with some customers reporting excellent service and others facing negative interactions, particularly regarding Amazon returns.
  • GJ
    Gianna Jiang
    2 days ago
    5.0
    Super convenient when dropping off my package plus great customer service got from the store agent.
  • MR
    M Rule
    6 days ago
    1.0
    Extremely charged up and rude employee making up policies on the fly!
  • SC
    Sarah C
    Nov 14, 2025
    5.0
    Aiden was very helpful and very noilageable about my return Amazon orders.
  • KS
    Kathy Smirnow
    Nov 11, 2025
    1.0
    Beware when sending packages from here with Christina. She mislabeled my package and now it’s missing. My recipient got something else delivered instead. I should have watched her put the label on my box before leaving but I just trusted that she could do her job correctly… I was wrong. Now I am dealing with UPS claims to get my money back for the delivery and package.
  • ZC
    Zachary C
    Oct 26, 2025
    1.0
    They charge $3 to print a single page, no matter what (supposedly a "Wifi charge", but apparently they'll charge that $3 even if you print from the PC there). After that, every page is 35 cents, no matter what, black and white or color. Printing costs are absurd here, I've never had to pay a cover charge to print a page on a standard printer before at a place like this. One staff member was unfriendly about it after I asked about this; I tried to apologize after bringing up the cover charge but they didn't want to hear it. Others were kind.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4636 in Santa Clara offer?

The UPS Store #4636 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing services.