United States Postal Service

2.3
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 130 S Patterson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
130 S Patterson Ave, Santa Barbara, CA
93111, United States

Hours

Reviews

2.3
139 reviews
5 stars
36
4 stars
6
3 stars
7
2 stars
5
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and lack of assistance from staff.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or not delivered at all, leading to frustration among customers.

Staff Performance

While some customers praised individual staff members for their helpfulness, overall staff performance was criticized for inefficiency and lack of accountability.

Long Wait Times

Customers frequently mentioned long wait times at the post office, especially during busy periods, contributing to a negative experience.

Mixed Experiences

Despite the negative feedback, a few customers reported positive experiences, highlighting friendly staff and efficient service.
  • JC
    JnJ Colyer
    Dec 18, 2025
    5.0
    My mail carrier, David, goes above and beyond to do an excellent job! I recently filed a change of address online that would be effective late in December. Unfortunately, it started almost immediately. Amazon Christmas gifts for grandchildren would be diverted and delayed. David contacted his manager (on one of the busiest shipping days of the year) to make it right. Martin deep dove to retrieve my parcels, straightened out the mix-up and called me personally to let me know all was well! As a recent widow, I can't begin to praise the Goleta Post Office sufficiently for caring enough to go the extra mile!
  • DD
    Dddd Ddd
    Nov 16, 2025
    1.0
    Dropped off 4 Packages here and they were all stolen. Horrible
  • TG
    Tina G
    Nov 8, 2025
    5.0
    Always very nice to me good customer service
  • BS
    Brooks Sun
    Oct 7, 2025
    1.0
    Our mail that came through here was soiled and damaged and came in 2 weeks late
  • BP
    Black Panda
    Sep 17, 2021
    1.0
    I hate when I order things through Amazon or other companies that use FedEx or UPS and then transfer it to this post office because my packages always sit at this post office for days! GET IT TOGETHER GOLETA

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.