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Brand Certified

United States Postal Service

3.6
(215 reviews)

Business Details

3101 W Sunflower Ave, Santa Ana, CA
92799, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3101 W Sunflower Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3101 W Sunflower Ave, Santa Ana, CA
92799, United States

Hours

Reviews

3.6
215 reviews
5 stars
121
4 stars
25
3 stars
3
2 stars
1
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and unhelpfulness.

Efficiency

Customers appreciate the convenience and speed of service, but many express frustration over long wait times and insufficient staffing during busy periods.

Facility Conditions

The location is noted for its cleanliness and organization, but some customers report issues with the physical environment, such as excessive brightness and heat in certain areas.

Service Reliability

There are complaints regarding lost packages and delays, particularly with international shipping, leading to dissatisfaction with the reliability of services.
  • JL
    Jessie Lacasse
    Feb 10, 2026
    5.0
    I had a great experience at this USPS location thanks to Geovani (I hope I’m spelling his name right). He was extremely helpful, patient, and professional. I came in needing help with mailing something internationally and he walked me through everything step-by-step and made the whole process easy. Honestly, he helped me out big time and I really appreciate it. USPS needs more employees like him. Thank you again, Geovani!
  • SM
    Santana Mendoza
    Jan 26, 2026
    1.0
    The Asian Lady Is Super Rude Very Unprofessional
  • JR
    Jake Rowland
    Jan 20, 2026
    4.0
    Super convenient for dropping off bulk mail and usually pretty quick. Makes things easy when you have a lot to send out. Some of the clerks aren’t always easy to work with, but it’s still a solid spot to get in and out without much hassle.
  • GS
    Gurpreet Singh
    Jan 8, 2026
    5.0
    David was amazing, helped us go through the shipping process and smooth out the shipment when the post office was about to close.
  • SB
    Sandra Berlin
    Jan 2, 2026
    5.0
    quick

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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