United States Postal Service

3.6
211 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3101 W Sunflower Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3101 W Sunflower Ave, Santa Ana, CA
92799, United States

Hours

Reviews

3.6
211 reviews
5 stars
118
4 stars
24
3 stars
3
2 stars
2
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some staff being described as helpful and friendly, while others are noted for being rude and unprofessional.

Staff Competence

Several reviews highlight issues with staff competence and efficiency, with complaints about long wait times and inadequate assistance.

Cleanliness and Organization

The office is generally described as clean and organized, contributing to a pleasant atmosphere for some customers.

Operational Hours

The location's extended hours are appreciated by customers, making it a convenient option for many.

Package Handling Issues

Numerous complaints about lost or delayed packages indicate significant issues with package handling and tracking.
  • GS
    Gurpreet Singh
    4 days ago
    5.0
    David was amazing, helped us go through the shipping process and smooth out the shipment when the post office was about to close.
  • SB
    Sandra Berlin
    Jan 2, 2026
    5.0
    quick
  • FF
    Farnia Faraz
    Nov 6, 2025
    5.0
    The employees were extremely professional, polite, and very helpful. The office was clean, organized, and had a pleasant atmosphere.
  • AC
    Analiese Camille
    Nov 6, 2025
    2.0
    The Asian lady who works here is the worst. So rude and nasty to customers. It looks like they’re getting some new people in though.
  • DR
    Dayana Rativa
    Oct 31, 2025
    1.0
    Pésimo servicio, se pagó por un envío exprés donde dijeron que llegaría a colombia en 5 días, pasaron 10 días y no dan razón del paquete, dicen que no saben quién lo recibe en colombia, no tienen control de los paquetes que envían, no dan razón si cobraron mucho dinero y al final el paquete no ha llegado después de 10 días, son muy deshonestos debieron decir que no llegaría en el tiempo que era y no cobrar de más por algo que no era verdad. Y aún así no dan razón de que empresa tiene el paquete en colombia, definitivamente no los recomiendo por nada.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.