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The UPS Store

2.1
(100 reviews)

Business Details

3760 W McFadden Ave, Santa Ana, CA
92704, United States
(714) 775-8880

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5541 in Santa Ana offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - McFadden & Harbor Blvd, By Walmart / El Super.

Details

  • DeliveryNot available

Location

The UPS Store
3760 W McFadden Ave, Santa Ana, CA
92704, United States

Hours

Reviews

2.1
100 reviews
5 stars
23
4 stars
2
3 stars
2
2 stars
3
1 star
70
  • LS
    Luis Salgado
    Feb 6, 2026
    1.0
    I visited this location for the first time on February 6th at 11:47 AM, and it was easily the worst customer service experience I’ve ever had. My mother and I came in with a major issue and genuine questions, but the woman working the counter was incredibly rude and condescending. She made us feel stupid and uneducated just for asking for help. ​When we tried to use a machine to print—which had no signs saying 'do not touch'—she actually yelled at us. The situation was so stressful that I had to step away for a moment, and she took that opportunity to be even more disrespectful to my mother while I wasn't there to translate. ​Professionalism and patience should be the bare minimum, especially when there is a language barrier, but this employee showed zero human decency. We will never return to this location and I strongly suggest management look into the staff working during this shift.
  • KN
    Khoa Nguyễn
    Jan 22, 2026
    5.0
    Quick, fast, easy amazon drop off. Parking can be hard to find but it's just how the location is. Super friendly staffs.
  • TT
    Tony
    Jan 20, 2026
    1.0
    The customer service at this store is trash..young lady learn customer service.
  • KG
    Kristen Garcia
    Dec 19, 2025
    1.0
    Called them at 6:55pm. Asking if they could stay 1 minute later. They refused. I have a total of four boxes that are already weighed with the label ready to go. They don’t even need to be scanned in. I was just literally looking for them to be dropped off at the location.. (which I told the girl over the phone). I got to their store AT 6:59 and they were ALREADY CLOSED. Their store says they close at 7pm. ABSOLUTE GARBAGE. The girl saw me from the door as the time turned to 7pm. She tried miming like she didn’t know who was at the door and was COMPLETELY UNHELPFUL. WOULD NEVER RECOMMEND COMING HERE. THEIR SERVICE IS ABSOLUTE GARBAGE.
  • ZG
    Zenny Gonzalez
    Dec 17, 2025
    5.0
    Very nice and helpful people

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5541 in Santa Ana offer?

The UPS Store #5541 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and additional small business services.

Brand Certified Facts from The UPS Store

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Certified March 08, 2026Yext Knowledge Graph
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