With a focus on the community of small businesses and consumers, Staples in Santa Ana, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for rudeness and lack of assistance.
Product Availability
Customers expressed frustration with product availability and pricing discrepancies, particularly regarding printing services and in-store items.
Store Cleanliness
The store is generally reported as clean and well-organized, although some customers noted issues with odors and cleanliness due to external factors.
Staff Knowledge
While some staff members were recognized for their knowledge and helpfulness, others were noted for lacking product knowledge and customer service skills.
SC
Sandra Campos
5 days ago
1.0
I went in today right at opening I had to print and take pictures for a passport when entering I asked a girl employee if they did passport photos she responded in a nasty tone “yes but I have to put away balloons come back in an hour” why would I come back when I’m already there? Well anyways I shrug it off an go to the printers where the machines wasn’t working so I go up to her again and ask if she can check if there’s paper in the machine because it’s not working she does not look up and walks away luckily there was another employee behind her so I wasn’t left there like an idiot, when I ask him about the pictures he points to the other side of the store and says “yeah they’ll help you over there” which is where now the girl is standing I was uncomfortable and left. It’s my first time doing my passport it’s already a hassle to go through and to add this uncomfortable interaction I was left with such an uncomfortable feeling. I will now be avoiding this location.
SD
Sergio Derosas
Feb 18, 2026
5.0
Very helpful and informed staff
MB
Mostafa Basha
Feb 5, 2026
4.0
Good products,and Great service,
Thanks to 17th.Street in Santa Ana Store.
Always available for Customer's assistant request,Mgr.,and Associates.
JA
Jessica Acosta
Feb 1, 2026
4.0
Jillian was Amazing behind the printing services. Helping multiple people at the same time while her coworkers unfortunately just hung in the back chatting and playing on their cell phones. Give that woman a rise.
EF
Evan F
Jan 24, 2026
1.0
Bought an office chair that didn't have a price listed in the display. The cashier lied to me and told me he was giving me a discount, so that the extended warranty would be free. During the checkout when I asked him about the $299 price, and said I would prefer that price without the warranty he again lied and said that the $299 price was the discounted price. The retail price listed online is the same price as what he gave me.