United States Postal Service

2.2
199 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12935 Alcosta Blvd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
12935 Alcosta Blvd, San Ramon, CA
94583, United States

Hours

Reviews

2.2
199 reviews
5 stars
45
4 stars
12
3 stars
9
2 stars
6
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unhelpful staff, with many customers expressing frustration over poor interactions and lack of assistance.

Delivery Issues

Frequent complaints about lost packages, misdelivered mail, and unreliable delivery services, leading to significant customer dissatisfaction.

Passport Services

Consistently negative feedback regarding passport application processes, with reports of rude staff and poor communication.

Efficiency

While some customers noted quick service during off-peak hours, many others reported long wait times and inefficient handling of tasks.

Staff Competence

Several reviews indicate a lack of training and knowledge among staff, resulting in mistakes and customer frustration.
  • AA
    Ayan Azmat
    Nov 17, 2025
    5.0
    Went here for a passport appointment and the staff was incredibly kind and patient, especially with kids
  • WW
    Wilson Wu
    Oct 25, 2025
    1.0
    They need better postman. Many time my package is marked as delivered to my mailbox , however, none come to my house for delivery. Some time the package is delivery another day. Obvious the postman scan as the delivered before he leave post office , and actually postman never delivery or delivered at another day. That is fraud. I have lost lots of package , hope to change the postman. Holiday is coming and need honest postman to prevent package lost.
  • LM
    Lincoln McGrath
    Oct 6, 2025
    5.0
    Have mailed numerous letters here priority and express, never had an issue. Great employees.If you have issues here you should examine your own attitude and patience.
  • AD
    A D
    Aug 2, 2025
    5.0
    Self-service kiosk is open after hours.
  • HB
    Hunni Bee
    Jul 31, 2025
    1.0
    My office is right down the road from this post office. My packages almost NEVER make it to my office suite because the carrier does not feel like taking the elevator to the 3rd floor, so they just mark it “undeliverable” or “no such number”Seriously!? How difficult is it to read and locate a SUITE NUMBER?? Please use UPS for ALL your needs, at least they have the courtesy to contact you if they can’t find your suite. You cannot even get a live competent person on the phone in San Ramon. It’s absolutely ridiculous!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.