The UPS Store

3.1
86 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6132 in San Ramon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bollinger Canyon & Dougherty Roads.

Details

  • DeliveryNot available

Location

The UPS Store
11040 Bollinger Canyon Rd, San Ramon, CA
94582, United States

Hours

Reviews

3.1
86 reviews
5 stars
44
4 stars
0
3 stars
2
2 stars
2
1 star
38
  • LD
    lizzie deedee
    Jan 3, 2026
    1.0
    Waiting for 50 minutes with two UPS workers present, each helping one customer. After all that time, they told me: “Sorry, we don’t know how to ship the package or take the dimensions. The coworker who knows how is on break for another 20 minutes.” Seriously? Two UPS employees unable to ship a single package?
  • AA
    Abhijit
    Nov 19, 2025
    5.0
    Extremely customer savy company The rep came to my house as I had no car and I am an emergency to send a passport to my daughter in east coast I cried when the rep "Don" in the UPS Bollinger Facility said, "I can come and pick up your daughter's passport" Which she did Please give her a "best employee of the company" if its possible She is an angel and UPS thanks for being there for us Abhi, San Ramon, CA 94582
  • LL
    Leon
    Nov 14, 2025
    5.0
    Good service also got cute sakura popoppurin key chain and passport photos done in a timely fashion
  • JS
    Jen S
    Aug 22, 2025
    5.0
    Amazing workers, very knowledgeable and friendly!!
  • AT
    Anand Taralika
    Aug 18, 2025
    1.0
    Customer service tip: if your first words to a customer are basically 'not my problem', maybe it’s time for a new line of work. I walked in with a return, and before I could even show the app instructions, the staff lady squints at my package and goes: "Yeah, I’m not taking that without a shipping box." Zero attempt to help. Zero effort to even look at my phone. Instead, I get a lecture on her 18 years of experience (congrats?) and a not-so-friendly shove out the door with 'go find another store'. Apparently, solving problems or keeping customers happy isn’t part of the training here. Maybe she just hadn’t had her coffee, but hey, if you want to start your day with attitude and not answers - this is your spot. Otherwise, save yourself the headache and head literally anywhere else like the UPS Store at Marketplace where the staff is very friendly and solves customer problems efficiently. Marketplace UPS: 5 stars Gale Ranch Bollinger UPS: -5 stars

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6132 in San Ramon offer?

The UPS Store #6132 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport and photo ID services, and small business solutions.