Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3035 in San Ramon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Diablo Plaza San Ramon Vly Blvd & Crow Canyon Rd. Next To Taco Bell And Near Bev Mo And Chipotle.
The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting exceptional service from specific employees.
Efficiency
Customers appreciate the quick and efficient service, often noting minimal wait times and prompt assistance.
Mixed Experiences
While many reviews are positive, there are some reports of rude or unhelpful staff, particularly from the owner, indicating inconsistency in service quality.
Pricing Transparency
Some customers expressed concerns about unexpected charges and upselling practices, suggesting a need for clearer pricing communication.
RB
Ravi Badola
Jan 31, 2026
1.0
Location closed at 10.05 AM on Jan 31, 2026
AS
adrian shraim
Jan 30, 2026
5.0
Friendly, professional,
SM
Sunita mark
Jan 10, 2026
1.0
Very rude and racist customer service by owner him self , a lady waiting to find out and e mail address for the next 15 mins and I had to get to my work , all I had to do was to drop off the phone and he lectured me saying I should know customer service , because I work in the area . I was Indian and the lady had to wait another 15 mins to find out the email was white so I was racially attacked by this man who owns this and other stores saying I know you come here all the time to do business but instead to making it convenient for me as I was getting late for work. And actually the good customer service from him should’ve been to tell the waiting lady mam while u wait let me help this customer she’s only dropping off her package and that was it. He has to put no labels on my package . Obviously I will never give him my business any more . He is racist .
PP
Pk
Dec 29, 2025
1.0
Avoid this UPS store
They try really hard to make sure you pay the most for anything you need here.
They quote you for a $14 service but then on the screen, you will be charged $30 unless you notice
Or ask to put your box into another package slip and the cheapest smallest package slip they can offer is five dollars
BM
Bonnie Mende
Nov 20, 2025
1.0
Male person at the front desk on November 20 at 11:15 in the morning was not helpful. I was making a return which I had never done before. He said I had to go home and print out something which was not what the site had said all I needed to do was finish the process and then he could scan a barcode on my phoneand then do the whole thing from the UPS store however, he should know this and he should’ve given me a little more help than just saying I was wrong and I needed to go print out something which, of course in the end it ended up that I was right Too bad that guy was not kind or helpful