FedEx Office Print & Ship Center

Reviews

• MD

  Mariah Difede

  Feb 16, 2026
  5.0
  At first I did not have a good experience at this location. I walked in the door and was ignored by 3 employees for the first 5 minutes but Calvin turned the experience completely 160 for me. He came over and helped me out; he was fast, efficient and very nice. Thanks to Calvin because I would have never came back to this Fedex
• JJ

  Jeffy Jeff

  Jan 24, 2026
  1.0
  Employee Ashley should not be in a customer facing role. She lacks any sort of skills to deal with the public. I was greeted (if you can call it that) with a sour demeanor and told to head over to the self service scan area. She said I could leave my packages on the counter, I said I don't want to leave $400 worth of merch on the counter. I then asked why we can't scan the QR codes at the counter, she said (in a rude tone), "we do it here". I said they scan my codes all of the time at the counter, she repeated herself. It gets worse. She then walked away and announced loudly, "Mike, can you help this guy he doesn't know how to scan a code". I was mortified. The rudeness, lack of customer support, and complete lack of any skills was off the charts. Everyone else in this location have always been really helpful and really friendly, not Ashley. This poor woman needs some training or maybe a job not working with the public.
• AB

  Alexandra Bachan

  Jan 10, 2026
  1.0
  I came here about the hella rude blonde white lady and saw the other reviews about how she goes out of her way to make people feel like an idiot, and that was my same experience. I asked her for very normal things that were not available to the public in the store, an envelope and a self adhesive label pocket thing, and first she acted like maybe she didn’t work there at all, and then she acted like I was a total idiot for asking. I don’t know what her problem is but if it’s working at FedEx I’m sure her bosses could fix that for her and everyone else.
• SA

  Sipora Aguia

  Jan 6, 2026
  1.0
  On December 30, I had a very positive experience at this location. I printed posters, and the employee who helped me was kind, professional, and clearly explained how to prepare my files correctly for printing. Because of that good experience, I returned today with my posters already perfectly prepared and ready to print. Unfortunately, today’s experience was completely different and extremely disappointing. The employee who assisted me this time, Ashley (assistant manager), did not even approach me. From a distance, with a dismissive attitude, she asked, “What do you want?”, making it clear from the start that she had no interest in helping. When I explained that my files were already prepared and ready to print, she asked for the size in inches. I told her the size was correct but that I had worked in pixels and did not remember the exact inch dimensions. Then Steve stepped in. He spoke extremely fast, did not articulate clearly, and was very impatient. I politely asked him several times to slow down because I could not understand him, but he continued rushing. What makes this even more frustrating is that the store was completely empty—there were no customers waiting, no line, nothing. I asked for something very reasonable: to print one test copy to confirm the size and then print the rest. They refused. They repeatedly told me to do it on the website because “it’s cheaper,” yet neither of them could tell me the actual price difference. The only answer I received was, “We can send you the price in 20 minutes,” which is unacceptable when I am standing in the store ready to pay. Eventually, they admitted that printing in-store would cost $8 more per page. For 7 pages, that meant almost $48 extra, with no added service, support, or courtesy. When I looked at their name tags to see who I was dealing with, Ashley became noticeably more aggressive and even less helpful, clearly upset that I might leave a review. I left and went to Staples instead. That store was busy, all printers were in use, and yet the employee was friendly, professional, and helpful. He printed a test copy, explained the timeline, and told me everything would be ready the next morning. Total cost: $11 for all 7 pages. In conclusion: • FedEx is not only extremely overpriced, • but the customer service at this location was rude, dismissive, and unprofessional, • especially troubling coming from someone in a management role. Personal dissatisfaction is not an excuse to treat customers poorly. This experience was unnecessary, unpleasant, and unacceptable. I will not return to this FedEx location and do not recommend it.
• SN

  S Neyman

  Dec 23, 2025
  5.0
  Team here actually knows what they are doing. Big thanks to Chester for printing what I need in the right format, right on the spot…something FedEx Pleasanton team assured me is not possible to do. Great customer service from the rest of the team too, despite it being quite busy.

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