The UPS Store

2.9
49 reviews
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Business Details

369 Third St, San Rafael, CA
94901, United States
(415) 457-6909
https://locations.theupsstore.com/ca/san-rafael/369-third-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2623 in San Rafael offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Montecito Plaza Just A Few Blocks From Downtown San Rafael.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
369 Third St, San Rafael, CA
94901, United States

Hours

Reviews

2.9
49 reviews
5 stars
20
4 stars
3
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2 stars
1
1 star
23
  • AA
    Autumn
    Nov 11, 2025
    1.0
    Avoid
  • VH
    V Hattix
    Nov 11, 2025
    5.0
    Outstanding Customer Service Although I forgot the young man’s name, he was incredibly helpful and patient with us. He provided the best service we’ve experienced in a very long time. His kindness, professionalism, and willingness to take the time to help made a big difference in our day. I’m truly grateful for his patience and the positive interaction—we’ll definitely be coming back to this UPS Store because of the excellent customer service.
  • MB
    Michael le beau
    Nov 4, 2025
    1.0
    Rerouted my packages which caused a whole mess. Unorganized and slow
  • AB
    Adriana Brock
    Nov 3, 2025
    5.0
    Had a great experience getting my passport photo taken and sending my application via priority mail. Thanks UPS! Will return :)
  • SW
    Stvrr W.
    Nov 1, 2025
    1.0
    Today on 11/1 in the afternoon at 4:40pm. I came to this store to send out a package that was sent to the wrong address as well as some extra envelopes. I encountered one of their register representatives named Sofia, who quickly rushed me to sit my packages on the scale in a rudely way. I of course listened to her and set my packages down and let her know that I was sending them out to two separate places and she’s made a mistake with putting the label on the wrong item. I let her know that it was on the wrong item, and a nice polite tone, and she while turning around, and having a rude expression on her face said to me “ you know we have to start all over now. “ with an attitude, I of course continue to be kind because I know people have bad days and I have also worked in customer service, but this is an awful representation of the store. Once I was done with my transaction, I was not given a thank you or a good day. I wasn’t even welcomed once I came into the store by her, but other customers were welcomed in which I felt like I was being biased against due to my skin color (African American). This store needs to train their employees on better customer service the employee that was also in the store with her. He was very kind, but he did not speak to me so I have no comment on him.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2623 in San Rafael offer?

The UPS Store #2623 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.