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Staples

4.3
(131 reviews)

Business Details

(415) 485-0507

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in San Rafael, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
655 Irwin Street Suite B, San Rafael, CA
94901, United States

Hours

Reviews

4.3
131 reviews
5 stars
90
4 stars
21
3 stars
4
2 stars
3
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.

Product Availability

Several reviews noted issues with product availability, including empty shelves and difficulty finding specific items.

Mixed Experiences

While some customers had positive experiences, others reported long wait times and unprofessional service, indicating inconsistency in customer experience.

Pricing Concerns

Customers expressed dissatisfaction with pricing, particularly regarding high costs for ink and express printing fees.

Store Cleanliness

The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
  • GW
    Ghie Wyrsch
    Feb 14, 2026
    5.0
    I stopped by the San Rafael branch last Thursday around 6:00 pm , to buy HP 910 color ink, and when I checked the shelves, they were mostly empty. I was disappointed, but as I was walking out, I turned back and asked the cashier if he knew when they would restock the HP 910 color. He immediately went to the back and searched everywhere to find the ink for me. I was so grateful—he truly went out of his way to help. I left Staples thankful and relieved, and I can finally print my manuscript.
  • VF
    Virginia Farnsworth
    Dec 12, 2025
    5.0
    Went in to store to pick up a carton of paper. Was directed to the different qualities of paper and shown a quality paper that was on sale for less than the common paper we were going to buy. Great attitude on the sales people. They also recycled our ink cartridges from the printer.
  • GB
    Greg Burgess
    Dec 11, 2025
    5.0
    Great service. Satisfactory product
  • FT
    Frank Topper
    Dec 9, 2025
    5.0
    Staples has it all - everything I need in the office category, great staff, easy to find what I need, spacious and convenient.
  • RR
    Rita Rodriguez
    Dec 5, 2025
    5.0
    Cool people and great customer service

Brand Certified Facts from Staples

This information is certified by Staples and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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