United States Postal Service

2.4
141 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1630 S Delaware St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
1630 S Delaware St, San Mateo, CA
94402, United States

Hours

Reviews

2.4
141 reviews
5 stars
36
4 stars
8
3 stars
11
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or argumentative.

Wait Times

Long wait times were frequently mentioned, with customers often waiting over 30 minutes for service.

Package Handling

Numerous complaints about lost or mishandled packages, with customers expressing frustration over delivery issues and lack of accountability.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied greatly, leading to a general sense of dissatisfaction.
  • AJ
    Alex Jin
    Nov 3, 2025
    5.0
    I just renewed my kids passports here and the processing is smooth and quickly. Anjana is very nice and professional, knows everything about the passport application or renewing. I printed out the application forms online at home and took photos at A-1 photo, make every application package nice and neat with a $100 personal check, paid the processing fee $35 using my credit card. I recommend her for passport application. Alex
  • MC
    Melissa Chen
    Sep 5, 2025
    1.0
    Heads up for anyone doing passport services here—do not come if you’re in a tight window to travel 🚫 We took our kid here to get it done, paid the fee, and the photo was invalid. When the photo came out, we told them that it looked blurry and we should retake it. Both workers in charge (someone who takes the photos, another person in charge of the passport application) told us it would be fine. Here’s a letter from the govt 2 months later saying it’s invalid. 🤦🏻‍♀️
  • CY
    Cheryl Yu
    Aug 30, 2025
    1.0
    Super long wait times every time I’ve been here. I’m talking 30+ minutes no matter the day or time. Staff is hit or miss, sometimes super rude and unfriendly, sometimes decent and professional.
  • IH
    Irene Hsu
    Jul 18, 2025
    1.0
    This location sucks. The deliverer only sent the package one time and left the notice.No second and final deliver provide .Have to pick up by yourself. I don't want to give the only 1-star. If I could, I would give a -5 star.
  • AM
    Andrey Matveev
    Feb 18, 2025
    5.0
    They helped me resolve the issue with the shipping date

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.