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United States Postal Service

2.4
(144 reviews)

Business Details

1630 S Delaware St, San Mateo, CA
94402, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1630 S Delaware St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
1630 S Delaware St, San Mateo, CA
94402, United States

Hours

Reviews

2.4
144 reviews
5 stars
38
4 stars
8
3 stars
11
2 stars
6
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Delivery Issues

Numerous complaints about packages being left unattended, misdelivered, or not delivered at all, causing significant frustration for customers.

Wait Times

Customers frequently reported long wait times, often exceeding 30 minutes, leading to dissatisfaction with the service.

Passport Services

While some customers had positive experiences with passport services, others faced significant delays and issues with photo requirements.

Communication Problems

Many customers expressed frustration over the inability to reach staff by phone, with reports of calls going unanswered or being hung up.
  • GT
    Gill Tan
    Feb 6, 2026
    1.0
    Left my $1000 package on the floor instead of in my mailbox. They never notified me when it was delivered, so I had no chance to pick it up before it was stolen. Simple knock on the door or email notification could prevent a $1000 loss.
  • RP
    Richard Pico
    Jan 22, 2026
    5.0
    Anjana, USPS Passport Agent, was super kind, efficient and knowledgeable. Please note only a passport agent can process a passport or passport card application. If it a question pertains to any passport application arises, don't ask any clerk behind the counter. They'll defer your inquiry to the passport agent. I completed an original passport card application today. Additionally, you must sign your documents in front of the passport agent for verification and certification purposes. I highly suggest you make an appointment and arrive 10 mins early. When you arrive promptly purchase a money order for your US Department of State fees right off the bat, which are separate from USPS handling fees. US Department of State fees are paid with money orders only. And finally, the entire counter team there at the Delaware USPS station are absolutely wonderful. Very, very helpful, polite and courteous. They've got DMV beat by a mile. Happy New Year!
  • BH
    Brooke Hodge
    Jan 17, 2026
    5.0
    This is a great post office. The staff are friendly and efficient. I'm always in and out!
  • AJ
    Alex Jin
    Nov 3, 2025
    5.0
    I just renewed my kids passports here and the processing is smooth and quickly. Anjana is very nice and professional, knows everything about the passport application or renewing. I printed out the application forms online at home and took photos at A-1 photo, make every application package nice and neat with a $100 personal check, paid the processing fee $35 using my credit card. I recommend her for passport application. Alex
  • MC
    Melissa Chen
    Sep 5, 2025
    1.0
    Heads up for anyone doing passport services here—do not come if you’re in a tight window to travel 🚫 We took our kid here to get it done, paid the fee, and the photo was invalid. When the photo came out, we told them that it looked blurry and we should retake it. Both workers in charge (someone who takes the photos, another person in charge of the passport application) told us it would be fine. Here’s a letter from the govt 2 months later saying it’s invalid. 🤦🏻‍♀️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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