United States Postal Service

3.2
50 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 210 S Ellsworth Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
210 S Ellsworth Ave, San Mateo, CA
94401, United States

Hours

Reviews

3.2
50 reviews
5 stars
18
4 stars
9
3 stars
4
2 stars
1
1 star
18
  • SH
    Sophia Huwald
    Dec 16, 2025
    1.0
    I would give zero stars if that were possible. This post office is completely inaccessible and very unfair to people with strollers or mobility issues. The main entrance only has stairs. We came with a stroller, so we went to the other side where the wheelchair-accessible entrance is. However, we were not allowed to enter through that entrance at all. That means: if you cannot use the stairs and want to pay by card or phone, you simply cannot use this post office. There is literally no way to send letters here if you have a stroller, use a wheelchair, or cannot climb stairs. That is unacceptable. On top of that, the staff was not particularly friendly or helpful about the situation. Accessibility here is basically zero. I do not recommend this post office to anyone who needs step-free access. Very disappointing experience.
  • NA
    Nessi Antuanov
    Dec 6, 2025
    4.0
    Do their best. But the post office works slow. Thanks for trying...
  • GF
    Gaby Franco
    Nov 12, 2025
    1.0
    I have now been to this post office on 3 separate occasions and the first 2 were bad but I thought I would give it another shot. After waiting in line for 15 mins, I got to the service window and asked the clerk, Paramjit, to help me mail a package. She told me some instructions which she wanted me to get out of line to do, which I would have been fine to do, but then she started reading some wording on the side of my box, and I mentioned to her that the writing on the box had nothing to do with what I was mailing. She stuck her finger out towards my face and said “darling, no one asked you” and that was my final straw. I quickly grabbed my box and kindly let her know that I would be taking my services to UPS which I did and they took care of me incredibly quickly and kindly without any problems or attitude. Rude and condescending employee’s should not be speaking to the public in this manner, especially while working for a government service.
  • TH
    Taylor Henderson
    Sep 14, 2025
    3.0
    The Post Office removed the drop boxes for pedestrians to use. Now, to send mail, I have to stand in the street to use the drive through post box. What kind of regressive policy is this?! Three stars because the staff are nice.
  • HK
    Hunter Kanniainen
    Sep 4, 2025
    1.0
    A letter was returned back to me as it was missing a small detail of the address that it was unaware to the me (the sender) was needed for that address (have not had that issue before). Came to this post office to ask about it and the lady working was completely out of line and rude, somehow smiling and laughing at the customer while saying "You get to redo the postage! Not our mistake, your mistake!" and laughed when we were nothing but calm and confused about what was wrong. Will never use this post office again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.