Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2862 in San Mateo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Borel Square Shopping Center At Highway 92 And El Camino.
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
3.1
85 reviews
5 stars
41
4 stars
3
3 stars
2
2 stars
4
1 star
35
- LSLina SilkNov 12, 20255.0They’re very amazing, kind and helpful beyond
- HXHarry XuNov 8, 20251.0Charges $2 for a piece of tape.
- MHMike HOct 24, 20255.0The gentleman working dropped what he was doing and came to help me right away.
- MMMorgan MacNerlandJun 27, 20251.0I’ve been meaning to write this review for years. I don’t enjoy leaving negative feedback, but I feel it’s important to share my consistent experience. Most of the individuals who work at this location come across as rushed and unfriendly. As soon as you walk in, you’re greeted with a curt “What do you got for us today?”—which feels more like a warning to have your QR code ready than a welcoming start. Customers are often steered toward using the automated Amazon return kiosk, which seems more about avoiding extra work for the staff than offering convenience. It places the burden entirely on the customer Most of the polite employees I used to encounter no longer seem to be there—perhaps a reflection of how challenging the work environment might be. There’s one polite employee still standing, a nice young lady, but I anticipate she won’t be there for a long as she is likely under-appreciated by management. I hope she’s able to find work somewhere else where she gets the recognition she deserves. It’s my understanding that UPS Stores are franchised, so I’m hoping that someone from national management might come across this review and take a closer look at the customer experience at the San Mateo Bovet Road location. If they were to walk in posing as a regular customer, I believe they’d quickly see what I mean. A simple visit would make it clear how far this store’s service culture has drifted from the standards people expect from the UPS brand. I’ve also noticed that the store often responds to Google reviews, so they’re clearly aware of the concerns many customers have raised. The fact that these issues persist despite that feedback suggests a troubling reality—they simply do not care enough to make meaningful changes. In contrast, the UPS Store on 2nd Ave. offers a completely different experience—so warm and respectful. Even though parking there is more difficult, I now go out of my way to use that location, where the customer experience feels genuinely valued.
- SMSerena MUNOZJun 18, 20251.0The guy who does the notary is lazy and rude. He only works there from 11am to 3pm. I called at 2 and he told me he was there till 3. I then show up and he tells me to come back later because he is at lunch. He tells me while he is holding his sandwich and eating if. If you need notary don't go here.
Frequently Asked Questions About The UPS Store
What services does The UPS Store at 63 Bovet Rd in San Mateo offer?
The UPS Store provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store in San Mateo?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:30 AM to 5:30 PM, and is closed on Sundays.
Is The UPS Store #2862 accessible for people with disabilities?
Yes, it has wheelchair accessible entrance and seating, though restrooms are not wheelchair accessible.
What payment methods are accepted at The UPS Store in San Mateo?
Payments can be made via American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store provide mailbox rental services?
Yes, mailbox rental services and mailbox for all mail and packages are available.
What languages are spoken at The UPS Store #2862 in San Mateo?
The staff speaks English, Mandarin, Cantonese, and Tagalog.
Are there any special offers or coupons available at The UPS Store in San Mateo?
Yes, customers can save big with special offers and coupons available on their website.
Which nearby places can I visit around The UPS Store at 63 Bovet Rd?
Nearby you can find Borel Square Shopping Center, a convenient location for shopping before or after your visit to The UPS Store.
How can nearby businesses like Tip Toes enhance my visit to The UPS Store?
You can combine your visit with a pampering session at Tip Toes nail and beauty salon located near The UPS Store for a convenient multi-purpose trip.
Are there any professional services close to The UPS Store that might benefit small business customers?
Yes, nearby businesses like ClickMail Marketing and The Ferneborg Group offer marketing and employment agency services, which could be useful for small business owners visiting The UPS Store.