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Visit your local Post Office™ at 420 N Twin Oaks Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
420 N Twin Oaks Valley Rd, San Marcos, CA
92069, United States
Hours
Reviews
2.4
222 reviews
5 stars
65
4 stars
10
3 stars
9
2 stars
13
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members, like Juana and Steven, received praise for their helpfulness and professionalism, many customers reported rude and dismissive behavior from other employees.
Long Wait Times
Numerous reviews highlighted consistently long lines and wait times, often exacerbated by understaffing, leading to frustration among customers.
Package Issues
Customers frequently experienced problems with lost or mishandled packages, including delays and incorrect deliveries.
Inconsistent Experiences
The quality of service varied significantly, with some customers reporting positive experiences while others faced significant challenges and poor treatment.
Management Concerns
Several reviews pointed to mismanagement and a lack of effective systems, contributing to the overall dissatisfaction with the service.
- GSGia S3 days ago5.0Thank you Giovanna! She helped me track my holiday gift and showed kindness.
- WJWD JacksonOct 30, 20253.01-2 stars for length of lines. 5 stars for the people who deal with customers, everyone has been helpful to the max when you actually get to the counter. Free parking, can get crowded in side lot at times. Driving to the mail drop in the box in front can be tricky.
- TLThomas Tool Company LLC.Oct 15, 20251.0I'm really really freaking disappointed in the post office that's in my neighborhood I'm not sure what the letter carriers problem is but I have been at the same place now for like 6 months and I still don't get my mail I still don't get the right Mail packages that I order things that I order don't come they get delayed I'm on this 4-day fight with them now to try and find a $200 pair of shoes that has apparently disappeared really really disappointed
- CZC ZOct 9, 20251.0I dont like to post negative reviews but my experience along with others keeps lingering in my mind: a post office will always be a post office, long lines, short staffed, lost packages etc...however their is a healthy way to deal with these things and then there is "that older lady at the front counter". While in line, countless times I've seen her being rude to "us" the customers many times for unjustified reasons. I was there a couple of days ago and in my nicest/sweetest tone of voice I approached her and said "Hello, may I have two certificates of mailing please?" all while smiling 😊. She looks at me, goes to look for them. She then comes back and says "I can only find 1, I dont know what you want me to do" with a very rude tone. I proceeded to say "Im sorry the envelopes Im mailing are legal documents and I need to mail each of them with a certificate of mailing"...she proceeds to say again "well I can only find 1, so I dont know what you want me to do". I then nicely asked for her name which she refused to tell me and then I asked for the manager. The manager on site was very helpful. He immediately found the certificates that I needed and then sent me back to the same lady. She of course didn't speak to me for the rest of the transaction....can someone from USPS talk to this lady? I've worked in customers service for over 20 years and could never treat a customer like this even under pressure especially when the customer is being nice!
- RDRon Dwyer-VossOct 6, 20251.0So rude. The guy in front of me couldn’t get anyone to answer the window at the PO boxes so stood in line at the counter. When he got to the counter the woman working there said “I can’t help you.” He asked what he should do. She said “Try tomorrow.” He right fully said “that won’t work. You are open and I am here to pick up mail so can I talk to someone else.” She snipped back “No. Next guest!” She called orher customers come up while he was standing there just asking for help to get his mail. He finally walked away and said “this is a joke “ to which she said “YOU’RE a joke”. She looks 70 or more but maybe needs more training?
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 420 N Twin Oaks Valley Rd?
You can send mail, ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos with an appointment.
Do I need an appointment to use passport services at this location?
Most passport services require an appointment using the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service in San Marcos, CA?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve a PO Box online, then complete your setup in person at the Post Office with two valid forms of ID.
Is there 24/7 access to PO Boxes at the San Marcos Post Office?
Most USPS locations offer 24/7 PO Box lobby access, but hours may vary. Check with your local Post Office for details.
Where is the nearest convenience store to the United States Postal Service at 420 N Twin Oaks Valley Rd?
7-Eleven, a convenience store, gas station, and liquor store, is located nearby, providing quick access for snacks or fuel before or after your visit to the Post Office.
Are there any local dining options near the United States Postal Service in San Marcos?
Yes, Papa Johns Pizza, a fast food and pizza restaurant, is nearby if you want to grab a meal before or after visiting the Post Office.
Can I visit a park near the United States Postal Service in San Marcos?
Richmar Park is located close to the Post Office and offers outdoor activities you might enjoy before or after your postal visit.