United States Postal Service

2.5
84 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 14500 E 14th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14500 E 14th St, San Leandro, CA
94578, United States

Hours

Reviews

2.5
84 reviews
5 stars
25
4 stars
5
3 stars
2
2 stars
4
1 star
48
  • JK
    J K
    Jan 2, 2024
    1.0
    The overall communication from USPS staff was marked by a notably poor speaking tone. The personnel exhibited a lack of courtesy and seemed indifferent to customer concerns. Instead of addressing inquiries with a helpful and respectful demeanor, their responses were curt and dismissive. It was disheartening to encounter such a negative attitude, as effective communication is key in providing satisfactory customer service. The combination of subpar assistance, extended wait times, and an unsatisfactory speaking tone painted a disconcerting picture of the USPS experience, leaving me with a distinct sense of disappointment and frustration.
  • KK
    Kay Kaay
    Mar 15, 2022
    1.0
    Very poor experience, went to this post office to ship one small package . The USPS representative was that was helping me was Ms Sharon. Ms Sharon told me that it was too late to add additional insurance to my shipment even though she was still inputting the information on the computer and i had not paid shipping charges yet. I asked Ms Sharon to start over so we could add sufficient insurance to protect my shipment and she got aggressive and argumentative. I cautioned her about her customer service and she said she did not care . So I requested to speak with her supervisor . I spoke with the supervisor and explained the situation. The supervisor was much more professional . I also know one other person that experiences this same poor service from Ms Sharon, I am not sure if there is a mental health issue associated with Ms Sharon but if that's the case Ms Sharon should not be in the front dealing with customers.
  • IC
    Ikiseh Chukwudi
    Mar 11, 2022
    1.0
    This review is specifically directed to Loretta( last name unknown) but she wears glasses. My wife and I were unclear about the instructions to mail a document and we approached her asking her politely. From her use of words to the tone of her voice. Everything was improper and unprofessional and unbecoming of a civil servant’s conduct. Even a teenager in McDonald’s has better customer service than this lady.
  • TS
    Thomas Schofield
    Apr 13, 2021
    1.0
    As the country is reeling from the last administration, USPS needs to be re trained! They all are like a bunch of KARENS!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.