The UPS Store

3.7
161 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3132 in San Leandro offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - San Leandro Plaza - Davis.

Details

  • DeliveryNot available

Location

The UPS Store
1271 Washington Ave, San Leandro, CA
94577, United States

Hours

Reviews

3.7
161 reviews
5 stars
105
4 stars
5
3 stars
2
2 stars
3
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly and efficient, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Many customers noted that service is generally quick and efficient, even during busy times.

Cleanliness

The store is reported to be clean and organized, although there are serious complaints about pest issues.

Pricing Issues

Customers expressed frustration over unexpected fees for services like printing labels and packaging supplies.

Management Concerns

Several reviews mention poor management and lack of accountability for staff behavior, impacting overall customer experience.
  • SS
    Samuel Snyder
    3 days ago
    1.0
    Good ol UPS. They dropped my package off at the wrong house. Told me to go look for it myself. Told me they would call the next morning, didn’t call so I had to reach out to them. Whoever answered the phone just kept saying call 1 800 PICKUPS. She then proceeds to say the driver will check later in the day if they have time. What??? So UPS misdelivers $500 worth of stuff, tells me to go look myself, doesn’t callback the following day, tells me to go speak with customer reps overseas & doesn’t care about misdeliveries? Support your local post office, DONT USE UPS, ESPECIALLY SAN LEANDRO.
  • DN
    Dr. Jeffrey Neil
    Nov 14, 2025
    1.0
    They charge $5 to print a label. When asked why they say "it's a liability charge in case you have a virus."
  • SL
    Seong Lee
    Nov 3, 2025
    5.0
    I love this UPS store so far. Friendly staff & fast& efficient .
  • CC
    Cara
    Oct 27, 2025
    1.0
    I was in there last week & there seems to have been a mistake on the UPS side because there was an extra slip that had already been picked up in my P.O. Box , I'm trying to figure out why and instead of them just admitting it was a mistake they want to argue with me . Only helpful one was the manager that day , the man helping me plus his little rude sidekick who works there were on one and had nasty attitudes . Definitely planning on moving locations for my P.O. Box .
  • SS
    Stacey Steele
    Oct 25, 2025
    1.0
    This UPS store is always on some BS. Never trying to help. They charge you to scan to get a return label that they print anyways. They make you buy a full roll of tape if you need to close up a package. I have NEVER experienced this at any other UPS store. They SUCK!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #3132 in San Leandro offer?

The UPS Store #3132 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #3132 located?

It is located at 1271 Washington Ave, San Leandro, CA 94577, US, inside San Leandro Plaza - Davis.