United States Postal Service

3.5
170 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2731 Junction Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2731 Junction Ave, San Jose, CA
95134, United States

Hours

Reviews

3.5
170 reviews
5 stars
85
4 stars
19
3 stars
8
2 stars
8
1 star
50

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The staff is generally described as friendly, helpful, and efficient, with many customers expressing appreciation for their assistance.

Service Speed

Customers frequently noted the quick service and short lines, making visits to this USPS location efficient.

Inconsistent Experiences

Some reviews highlighted inconsistent customer service, with a few staff members being reported as rude or unprofessional.

Package Handling Issues

There were multiple complaints regarding lost or misrouted packages, indicating a need for improvement in package handling and delivery.
  • MH
    Maria Teresa Hernandez
    6 days ago
    5.0
    Great customer service.
  • Y9
    Yuki 9630
    Dec 4, 2025
    1.0
    Extremely unprofessional lady
  • LB
    Leif Borden
    Dec 1, 2025
    5.0
    Friendly and helpful staff.. bonus points for not having a huge line when I visit
  • GW
    gail walker
    Nov 28, 2025
    5.0
    Always fast
  • RR
    ray
    Oct 31, 2025
    5.0
    I don’t know their names, but the lady and the gentleman there today were super nice. It was my first time ordering a money order and buying both outgoing and return mail. They knew the process well and were very patient and kind. This is probably the best USPS I’ve ever been to.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.