United States Postal Service

2.5
199 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1750 Meridian Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1750 Meridian Ave, San Jose, CA
95125, United States

Hours

Reviews

2.5
199 reviews
5 stars
61
4 stars
14
3 stars
4
2 stars
6
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and unprofessionalism.

Efficiency

Long wait times and slow service are common complaints, particularly for passport services, with some customers waiting several hours.

Cleanliness and Organization

The facility is generally noted as clean and organized, contributing to a positive atmosphere during visits.

Package Handling Issues

There are multiple reports of lost or mishandled packages, leading to frustration among customers.

Staffing Levels

Customers frequently mention the need for more staff to handle busy periods, especially at the front counter.
  • MT
    Morgan Talon
    Dec 30, 2025
    5.0
    I had a surprisingly great visit at this USPS location. Everything felt smooth from the moment I walked in. The staff were friendly, efficient, and clearly experienced, which made the process quick and stress free. I was helped right away and my mailing questions were answered clearly without feeling rushed. The office was clean and well organized, creating a calm atmosphere even during a busy time. Shipping prices were exactly what I expected and felt fair for the service provided. Overall, this location runs very well and shows that good customer service still exists. I would confidently return here for future mailing needs.
  • NK
    Nick Ko
    Dec 3, 2025
    1.0
    The staff here is the worst.
  • HG
    Henrioti Gabbert
    Nov 24, 2025
    1.0
    With the holiday season, people need to be especially cautious of dropping pre-labeled packages off at the open window where other packages are. On the day I dropped it off, I made sure there was s a clerk standing by watching. After 5 days of tracking it, I find out that my package was never scanned by the WG Post Office. So I went back to the WG post office and was assured by a clerk that it was on its way. I took a photo of his computer to document my visit. The package never made it to its destination, so I tried to file a lost claim but now it's elevated to a service claim since it involves the Willow Glen post office and not securing or scanning my package.
  • KK
    KD
    Nov 19, 2025
    2.0
    They need more workers up front so the line moves quicker ngl. And I noticed every worker treats me differently since I come here often. One guy is very sweet and chill he has glasses idk his name but I wished he was there every time I go. Some other guy is a bit rude ngl he has curly hair. My rating would go up if every worker treated me the same not differently…
  • CH
    Cary Hogan
    Oct 28, 2025
    1.0
    The carriers that come out of this substation aren't very good. I guess it's common practice to leave your packages at the end of your driveway instead of at your door.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.