United States Postal Service

2.1
269 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 105 N 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 N 1st St, San Jose, CA
95113, United States

Hours

Reviews

2.1
269 reviews
5 stars
51
4 stars
19
3 stars
9
2 stars
13
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of assistance.

Delivery Issues

Numerous complaints about lost mail and packages, incorrect deliveries, and failure to deliver items as promised.

Staffing Problems

Frequent mentions of understaffing leading to long wait times and inefficient service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, many others had negative experiences, indicating inconsistency in service quality.

Facility Condition

The post office building received positive remarks for its historical architecture and cleanliness, contrasting with the service issues reported.
  • JB
    jawahar balaji
    Nov 1, 2025
    1.0
    To the nice lady who closed the shutter on me 11/01/25 completely ignoring me standing outside with a pickup slip - i was there well within the lobby hours to pickup a package, for the second time after usps failed to deliver. I hope you have an excellent weekend! ❤️
  • SL
    Shu Ming Liu
    Oct 24, 2025
    1.0
    This branch has been screwing up my mail for the better part of a year. I have reported at least 5 instances of missing mail. In one instance, the supervisor had to personally inspect all the mailboxes, only to find that it was delivered to another mailbox instead of mine.
  • MM
    mick
    Oct 20, 2025
    1.0
    I purchased a mail key in June. It’s October. I visit in between to collect any mail that I’ve been missing for the past FOUR MONTHS.. and they tell me “we’ll contact you when it’s ready.” Rightttt..
  • EX
    Eva Xiao
    Sep 29, 2025
    1.0
    Employee attitude is AWFUL. Worst ever seen. They need basic training for them.
  • AK
    amy krashed
    Sep 20, 2025
    1.0
    Not only do you have to pay meters to park with no idea how long the line is going to be here, but they're incredibly rude at this post office. The employees act like they're doing you a favor by being there. They are open Saturdays, but for pickup only. Nowhere does is this posted or made clear.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.