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United States Postal Service

2.1
(281 reviews)

Business Details

105 N 1st St, San Jose, CA
95113, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 105 N 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
105 N 1st St, San Jose, CA
95113, United States

Hours

Reviews

2.1
281 reviews
5 stars
52
4 stars
19
3 stars
10
2 stars
13
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Delivery Issues

Many customers reported problems with lost or misdelivered mail, as well as delays in package delivery.

Staff Efficiency

Several reviews mentioned slow service and inefficiency, particularly during busy times, contributing to long wait times.

Mixed Experiences

While many customers had negative experiences, a few praised specific staff members for their helpfulness and professionalism.

Facility Condition

The post office building itself received positive remarks for its historical significance and cleanliness.
  • YL
    Yixuan Liang
    Feb 25, 2026
    1.0
    Arrived at 4:55 PM, still within normal business hours. There was a very long line and only one clerk working. When it was almost my turn, one window was closed and another employee said they were leaving for the day. I was told I was “not ready” because my return address wasn’t written yet. I understand it was close to closing time, but customers who arrive during business hours should still be served professionally.
  • TG
    Troy Gustav
    Feb 24, 2026
    1.0
    Worst experience with USPS ever picking up a package!!! Not only they couldn't find my package (which I rescheduled for a customer pickup), but ladies are simply rude for no reason. And she also gave herself a happy green face rating for herself from the last customer right in front of me. Shame!
  • AZ
    Alexandre Zaghetto
    Feb 4, 2026
    1.0
    With a few exceptions, I often felt unwelcome.
  • SM
    Samuel Michael
    Feb 2, 2026
    1.0
    If I could give zero stars, I would. I have never had such rude interactions. The woman at the pick-up line was incredibly rude every time I saw her. She often blamed any issue on me, even if it was not my fault. In addition, my mail is always bent or "broken" which has never happened to me before at other locations. I have almosted Karened out and asked for the manager multiple times. Try not to go here and spare yourself the pain.
  • JW
    jie wu
    Jan 26, 2026
    1.0
    Oliva is a very poor worker with extremely low efficiency. While her colleagues have already served five customers, she is still working on a single customer. Even when there is a long queue waiting, she continues to work at a very slow pace. This has caused significant delays and dissatisfaction.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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