United States Postal Service

2.5
135 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1175 Branham Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1175 Branham Ln, San Jose, CA
95118, United States

Hours

Reviews

2.5
135 reviews
5 stars
39
4 stars
10
3 stars
6
2 stars
9
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Passport Services

The passport application process is chaotic, with long wait times and inconsistent service.

Lost Mail Issues

Numerous complaints about lost or mishandled mail and packages, causing frustration among customers.

Staff Efficiency

While some staff were praised for being friendly and efficient, many reviews highlighted a lack of organization and slow service.

Supplies and Equipment

Customers expressed dissatisfaction with the lack of necessary supplies and malfunctioning equipment at the location.
  • JR
    James Rodriguez
    Nov 5, 2025
    1.0
    In here to get some priority Mail packages ready for sending. I waited in line to ask to use the priority mail roll of tape but was told they don't have that anymore and was forced to buy another roll of tape. Packaged my item ready for delivery waited in line again only to be told that if I use a QR code I have to go and use the blue machine in the lobby. The lady politely said that she can't make QR code labels at the register. Please do better to have supplies in stock and have label printers working
  • SN
    savinay narendra
    Nov 1, 2025
    1.0
    Many mails have been lost and fraudulent transactions have occurred on my credit cards arriving from this post office. This post office is not helpful at all to resolve the issues.
  • JS
    Jed Shuster
    Oct 3, 2025
    1.0
    It's wild, with 15 people in line....an employee is just moving empty boxes around. This location is a nightmare.
  • TP
    Tom pesavento
    Sep 9, 2025
    1.0
    Checks are being stolen from here even when taken inside….i had one stolen and was washed and cashed for $4,000. I filed a report wth usps no one seems to even care….our bank said this branch has had many problems
  • AA
    Aygun Amirali
    Aug 23, 2025
    5.0
    Passport walk-ins are available on Saturdays. Lena helped us out and was super friendly and helpful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.