United States Postal Service

Reviews

• SS

  Shar

  1 day ago
  1.0
  I stopped by the USPS on Branham just to tape a small box and place the shipping label I had already printed. After waiting in line for about 10 minutes, I finally got to the counter and asked if they could quickly tape the box for me. Instead of helping, the employee rudely pointed at the tape for sale on the wall — not once, but three times — and told me I had to buy tape and that they weren’t going to do it. This would have cost them maybe five cents and taken five seconds. It was a tiny box. Honestly, I don’t know why I keep forgetting how unpleasant the service is at this location. I’ve actually bought tape there many times before and have a drawer full of rolls from previous visits — I just happened to forget one this time. But the attitude alone made me walk out. I refused to give them my business, so I looked around to see if I could find tape somewhere else and noticed a Postal Annex nearby. I walked in and the difference was night and day. First thing: I was actually welcomed when I walked in. I explained to Susanna that I just needed to borrow or buy some tape. Not only did she say I could borrow it — she immediately offered to tape the box and place the label herself. She did it perfectly with a great attitude and the whole thing took less than two minutes. So the moral of the story: USPS lost a customer and Postal Annex gained one. I didn’t even know Postal Annex existed until yesterday, but from now on they’re my go-to shipping place. Fantastic customer service.
• NG

  Nick George

  Feb 18, 2026
  1.0
  Drop off a package here - don't expect it to get picked up until the end of the next day. Happens every time.
• TG

  TattooCapone G

  Jan 28, 2026
  1.0
  I have been helped but not helped but sent to the supervisor and they didn’t not show up for bout 45 mins and I asked for my mail and this is the location i was sent to from the address I lived at and wanted to get my RTS MAIL here but still no help they had no common courtesy to the customers only for there pay check. Also supervisor went to check for my mail but never asked my name just the address so how would he know who I am or was at the time. Very unprofessional and as well the other staff the same day.
• DH

  Di Han

  Jan 3, 2026
  1.0
  I would give 0 start if I could. Terrible attitude. I was there to submit passport application at 11:30. Staff just told me to wait. Then I waited for half an hour and he told me to go home. Never try to speak more than one sentence to me, and never explained why. The supervisor refused me to file a complaint. Avoid this place.
• RG

  ram ganapathi

  Jan 2, 2026
  1.0
  The drop box for larger sized packages has been broken ( and taped shut) for well over a year now. The staff do not know when this box will be fixed, if ever. The drop boxes outside the PO are hopeless - only razor thin letters accepted.

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