United States Postal Service

2.6
265 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1750 Lundy Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1750 Lundy Ave, San Jose, CA
95101, United States

Hours

Reviews

2.6
265 reviews
5 stars
82
4 stars
21
3 stars
8
2 stars
12
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and unprofessional behavior.

Long Wait Times

Many customers expressed frustration over long wait times, often due to insufficient staff during busy hours.

Package Handling Issues

Numerous complaints about lost or mishandled packages, with customers feeling frustrated over lack of communication and resolution.

Facility Conditions

Some reviews mention issues with the facility, such as broken self-service machines and a full package drop-off box.

Positive Staff Interactions

Despite negative experiences, several customers highlighted positive interactions with specific staff members who provided helpful and friendly service.
  • HT
    Hongzhen Tian
    5 days ago
    1.0
    I finally understood why this USPS location has a 2.6/5 rating. I came in to mail a small 2-lb package. Because I wanted to keep the box unsealed in case they needed to inspect it, I asked for USPS Ground. Then I was told that they “don’t provide tape” for Ground shipments, and if I wanted them to seal the box, I had to upgrade to Priority Mail — which costs over $3 more — just to get a piece of tape. Both Ground and Priority were quoted as 3-day delivery. So the only difference was paying extra for the privilege of using a few inches of tape. I literally ended up being told to either buy a whole roll myself or pay more for a service I didn’t need. It felt incredibly petty and customer-unfriendly. I’ve shipped at many USPS locations and have never encountered anything like this. Instead of helping customers, it felt like they were pushing me into a more expensive service for no reason. I walked out with an entire roll of tape I never wanted — all because they wouldn’t offer even half a strip for a regular shipment. Absolutely unreasonable and deeply disappointing.
  • MJ
    Myisha Johnson
    6 days ago
    5.0
    Great customer service.
  • MQ
    Munib Qazizada
    6 days ago
    5.0
    Truck entrance
  • JS
    Jacqueline Snell
    Nov 16, 2025
    1.0
    Even my estimated tax payment did not arrive. Luckily I discovered that birthday cards arrived, so I also made an online payment. Apparently the San Jose Distribution Center only delivers mail, they don't send mail.
  • JB
    Joseph Baniqued
    Nov 2, 2025
    2.0
    Package drop box is always full.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.