The UPS Store

4.8
628 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6878 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Corner Of McKee Rd And Toyon Ave, Neighbor Of Pizza Maria And Karate Studio.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
302 Toyon Ave, San Jose, CA
95127, United States

Hours

Reviews

4.8
628 reviews
5 stars
579
4 stars
9
3 stars
5
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Huyen consistently received praise for her exceptional customer service, friendliness, and willingness to assist customers.

Staff Friendliness

Many reviews highlighted the friendly and welcoming demeanor of the staff, contributing to a positive customer experience.

Service Efficiency

Customers appreciated the quick and efficient service, especially during busy times, making their visits pleasant.

Pricing Concerns

Some customers expressed dissatisfaction with pricing practices, feeling that they were overcharged for services and materials.

Service Availability

There were complaints about inconsistent availability of certain services, such as LiveScan, leading to customer frustration.
  • GM
    Gary Mansperger
    1 day ago
    5.0
    First, the bad reviews below were true. UPS closed the store and got new management then reopened. NOW the store is well managed and a great resource for our community. I have shipped many items and have received friendly and component service. I think UPS sets the prices. For expensive shipments, I check here and the USPS "If it fits, it ships" fixed price shipping. If you need things box and packaged this is the place. Also you can make many Amazon returns here at no cost and they even box it for you free when authorized by Amazon (you must get Amazon return authorization first!)
  • SH
    Still Harper
    Jan 5, 2026
    1.0
    Crappy customer experience. After waiting in line the woman behind the counter said “system is too slow to help” and to try and come back later. “So the system will be faster later?” “Yes, probably.” If the staff isn’t trained and doesn’t know what to do, don’t let them work there.
  • JP
    Jeremy Portilla
    Dec 23, 2025
    1.0
    Dishonest owners! I asked to make a delivery for a 5lbs item within California. The original delivery was UPS for $15 so needed to make a return delivery expecting the same $15 amount. However, this store quoted me $57 to $105. I had to think about it because of a busy holiday season, but I told them I wanted to check at USPS first. They then told me they also have USPS, but pricing still ranged around the same amount or more. Trying to rush me in the purchase, I told them I’m going to check USPS myself first. Good thing I did because I found USPS was $13-$16. Don’t lie or price gouge customers. It’ll hurt you in the long run! Merry Xmas! Thanks!
  • DM
    Dimitri Mills
    Dec 20, 2025
    5.0
    Friendly, fun staff, good location
  • AL
    Abraham Landa
    Dec 19, 2025
    2.0
    The store that would not print a label for free. (paid, packed shipment) Because if they do, they will go "out of business" -employee 326738.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in San Jose offer?

The UPS Store #6878 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.