The UPS Store

4.8
622 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6878 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Corner Of McKee Rd And Toyon Ave, Neighbor Of Pizza Maria And Karate Studio.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
302 Toyon Ave, San Jose, CA
95127, United States

Hours

Reviews

4.8
622 reviews
5 stars
577
4 stars
9
3 stars
4
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Huyen consistently receives high praise for her exceptional customer service, being described as friendly, helpful, and accommodating.

Staff Efficiency

Customers appreciate the quick and efficient service provided by the staff, particularly during busy times.

Store Environment

The store is noted for its clean and welcoming atmosphere, contributing to a positive customer experience.

Return Policies

Some customers expressed frustration with the store's return policies, particularly regarding packaging and acceptance of items.

Overall Experience

Many reviews highlight a consistently positive experience, with customers recommending the store for its friendly staff and effective service.
  • MR
    Maria Paula Ramirez Rojas
    4 days ago
    5.0
    “Great service! The staff was friendly, fast, and very helpful with my shipment. I had a smooth experience and will definitely come back. Thanks to Huyen
  • HH
    HER
    Nov 9, 2025
    1.0
    2 days in a row. NO ONE IS ABLE TO DO LIVESCAN. CAME IN YESTERDAY, EMPLOYEE SAID COME IN TOMORROW, MANAGER WILL BE HERE AT 10. ITS TOMORROW... "NOT TODAY, SHE WAS SUPPOSE TO COME IN"
  • GS
    Gurpreet Singh Sandhu
    Nov 5, 2025
    5.0
    UPS store is actually pretty important for a few reasons ups store Maintain a high level of Service over all, it provides feedback for improvement
  • RI
    Radhika Iyer
    Oct 21, 2025
    1.0
    Need to revisit customer service playbook Rules change daily, at owners discretion - Charge $2.00 for 1 ft of tape on Amazon returns instead of supplying tape for purchase They make customers take huge boxes back because they will - not accept manufacturer box - will not accept returns even if Amazon shipped 2 units in a box, customers are expected to ship back one in a box. - they wont accept large boxes (large not defined) - they dont help track your return even if you are at the store and excuse themselves saying system is down
  • AD
    April D
    Oct 18, 2025
    5.0
    They are always nice when I bring in my Returns to AMAZON

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in San Jose offer?

The UPS Store #6878 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.