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The UPS Store

3.2
(150 reviews)

Business Details

88 S 3rd St, San Jose, CA
95113, United States
(408) 293-9803
https://locations.theupsstore.com/ca/san-jose/88-s-3rd-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5199 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - South 3rd St & East San Fernando.

Location

The UPS Store
88 S 3rd St, San Jose, CA
95113, United States

Hours

Reviews

3.2
150 reviews
5 stars
65
4 stars
15
3 stars
7
2 stars
8
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others, particularly Ernesto, received multiple complaints for rudeness and poor communication.

Staffing Issues

Several reviews mention understaffing, particularly during busy times, leading to long wait times and frustration among customers.

Service Efficiency

Customers reported inconsistent service efficiency, with some experiencing quick and smooth transactions while others faced delays and slow service.

Pricing Concerns

There are complaints about high fees for services that are typically free at other locations, such as printing and packaging, leading to dissatisfaction among customers.
  • KB
    Kevin Barrero
    Feb 10, 2026
    4.0
    Being downtown it the place to get your ups type business done there it's my go-to business stop the stafff is glad to help you and understand that time is money and that you need to attend to your business concerns I highly recommend the ups store 3rd St San Jose. Kevin
  • KP
    Kedar Patwardhan
    Feb 5, 2026
    5.0
    The store is clean and the employees i interacted with were very professional. Plus, the wait time was minimal as the line was moving very fast. I was in and out in 5 mins.
  • KS
    Kate Shanahan
    Jan 24, 2026
    2.0
    I don’t understand why there is only ever one person working at the store on a Saturday.
  • AN
    Amanda N
    Jan 9, 2026
    5.0
    Staff is friendly and professional my weight here is not long at all I am helped immediately.
  • DG
    Danielle Galella
    Jan 7, 2026
    5.0
    Ernesto was great. I went in with a package that would have cost me $108 to ship and he took his time bringing out alternative packaging options that might be cheaper and got my total down to $77! Very satisfied will be back

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5199 in San Jose offer?

The UPS Store #5199 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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