The UPS Store

Reviews

• EA

  Elena Abueva

  Feb 11, 2026
  5.0
  I had a great experience at The UPS Store located at 2050 Gateway Place, Suite 100 in San Jose. The staff here is consistently friendly, professional, and efficient. Every time I’ve come in—whether for shipping, printing, or notary services—they’ve been incredibly helpful and quick to assist. The store is clean, organized, and easy to navigate. I also appreciate how patient Stephen & Kimberly Lam when explaining shipping options or helping with packaging. It’s clear they care about providing good customer service. Highly recommend this location if you’re in the area and need reliable UPS services! Thank You!
• JH

  Joshua Hubble

  Feb 11, 2026
  1.0
  Super shady store… A single page print is $3 Cash only. To get a receipt you have to ring it up a different way to charge tax. And to use a debit card you have to purchase more than $5 Something seems shady here.
• ST

  Sean Toledo

  Jan 9, 2026
  1.0
  Terrible customer service coming from the older Asian lady. Denied my return on multiple occasions when Amazon said no box no label needed. Ended up going to different UPS and they accepted the same package. They told us that a lot of customers experience the same terrible service from this location.
• CC

  C

  Jan 9, 2026
  1.0
  The older woman and man who work there are extremely rude. The way she spoke to me completely ruined my day. I was already going through something very difficult after learning that my dad had passed, and her tone was so harsh and dismissive that I went home and cried. Both of them consistently avoid accountability when customers bring up their behavior, and instead of addressing concerns, they double down on the same nasty tone. It feels unprofessional and unkind. - This owner is seriously crazy. Look at their response to me. I have no idea what the owner is talking about and accusing me to be someone else. The gaslighting by these people is appalling. Completely unprofessional behavior please seek help.
• ST

  Shanney Thich

  Jan 8, 2026
  1.0
  I had a very upsetting experience at this UPS location today. The employee who assisted me, an Asian woman (I am also Asian), was extremely rude and raised her voice at me. I came in with very heavy packages and was clearly struggling to lift them just to show her the label. She did not offer any help and instead stood there watching me struggle. She then told me my box was not taped enough, even though it was already taped exactly how it arrived at my home. I never even opened the box because it contained very heavy chairs that I was planning on returning. If one small corner needed additional tape, that could have been easily addressed, but she was unwilling to offer any solution and denied my return. I also showed her another Amazon return, and she said it was the wrong label with a lot of attitude. I double-checked, and it was the correct label that clearly stated no box and no label were needed. Because of how dismissive and unhelpful she was, I ended up having to take the 100 lb box back home. It was physically difficult for me to even bring the package into the store, and the lack of basic courtesy made the experience humiliating and stressful. I have never had an experience like this at any UPS before. Due to how I was treated, I left without completing any of my returns. This was extremely disappointing customer service, and the way this situation was handled was unprofessional. UPDATE I want to clarify a few things because I was disappointed with the response from this business. I did not refuse help. She never offered help in the first place. She also never offered any options for tape or any solution. She simply kept saying the box was not taped enough with a rude and dismissive tone while watching me struggle with a very heavy package. At that point I gave the same energy back that I was being given. I think most people would react when they are spoken to rudely, denied service, and not offered any assistance at all. For additional context, I took this exact same sealed package to another UPS location the next day and they accepted it with no problem and even helped me. This clearly shows the issue was not the package but how this location handled the situation. The box was sealed exactly as it arrived from the vendor. Being spoken to rudely and having staff stand by while I struggled was my experience and that experience is valid. I did not falsify reviews under 5 different names. The reviews you mentioned are either mine across 2 different platforms (Yelp & Goggle) or written by my boyfriend (Yelp & Google), who was physically with me in the store during the incident and has every right to share his own experience. If you reviewed your security footage as stated, you would clearly see this. Accusing customers of lying instead of taking accountability proves my point. This response is unprofessional and reinforces my original review.

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