The UPS Store

4.4
305 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4717 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Gould Shopping Plaza, Capital Expressway & McLaughlin.

Details

  • DeliveryNot available

Location

The UPS Store
1009 E Capitol Expwy, San Jose, CA
95121, United States

Hours

Reviews

4.4
297 reviews
5 stars
246
4 stars
7
3 stars
2
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Lupe and Victoria, received high praise for their friendly, helpful, and professional service.

Efficiency

Customers noted quick service and minimal wait times, with staff effectively managing busy periods.

Mixed Experiences

While many reviews highlighted excellent service, some customers reported negative experiences, particularly regarding pricing and specific staff attitudes.

Notary Services

The notary services provided by Lupe and others were frequently mentioned as efficient and helpful.

Store Environment

The store was described as welcoming and organized, contributing to a positive customer experience.
  • AN
    Andrew N
    Nov 25, 2025
    1.0
    Love the convenience and the friendly staff but $9 for a small roll of tape is a huge rip-off!!!!
  • JJ
    Jerome
    Sep 15, 2025
    5.0
    Lupe has great customer service
  • JH
    John Huynh
    Sep 10, 2025
    5.0
    I came in under extreme stress with a critical court deadline, unsure if I’d make it. Without being told the urgency, Victoria intuitively understood how important my documents were. She immediately stepped in to print them, stayed calm when I realized I had used the wrong form, and patiently worked with me until everything was corrected. Even as the store was closing, she refused to rush the process — ensuring my package was prepared as Priority Overnight so it reached the court on time. Victoria showed professionalism, intuition, and dedication far beyond normal expectations. She didn’t just provide customer service — she safeguarded a legal deadline that could not be missed. That level of responsibility, composure under pressure, and instinctive leadership is exactly what deserves recognition and advancement. Victoria stands out as the type of employee who makes an entire location stronger. She gets it done, she inspires confidence, and she sets a standard others should follow. When I return, I’ll be looking for her specifically. She has real management potential, and UPS should view her as an asset ready for the next step.
  • GJ
    Ghassan Joudy
    Aug 31, 2025
    1.0
    Be prepared to pay for a 6 inch piece of tape if your box is missing that much. That’s how helpful the folks at this location.
  • CL
    Cora Lu
    Aug 22, 2025
    5.0
    Lupe and Victoria and Vanessa and James are awesome I have also been help by crystal all very kind people

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4717 in San Jose offer?

The UPS Store #4717 provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.