Brand Certified
The UPS Store
4.4(307 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
1009 E Capitol Expwy, San Jose, CA
95121, United States
Certified by The UPS Store • Feb 22, 2026
(408) 365-8877
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ca/san-jose/1009-e-capitol-expwy
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4717 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Gould Shopping Plaza, Capital Expressway & McLaughlin.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
4.4
307 reviews
5 stars
256
4 stars
7
3 stars2
2 stars3
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Lupe and Victoria, received high praise for their attentive, friendly, and professional service, often going above and beyond to assist customers.
Staff Performance
Several reviews highlighted the exceptional performance of individual staff members, especially Lupe, Victoria, and Vanessa, who were noted for their helpfulness and efficiency.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, particularly regarding charges for basic supplies like tape, which they felt were excessive.
Mixed Experiences
While many reviews were positive, there were a few negative experiences reported, particularly regarding unprofessional behavior from certain staff members and issues with service efficiency.
- RLRegina St. Laurent1 day ago5.0I went into The UPS Store today. The assistant manager was no help and she didn't even know how to help me. Although, I go there often, I knew to wait for Lupe because she was helping another customer. Once she got to me she was beyond helpful and didn't hesitate to take her time to figure out what I needed done. She is the most knowledgeable employee there and is always helping out and guiding her co-workers and even upper management when they need it. It is great to know that I can always depend on her knowledge, help, patience and respect. Thank you!
- PPPhongJan 21, 20265.0Attentive and professional staffs. They always say thank you. I love that
- ANAndrew NNov 25, 20251.0Love the convenience and the friendly staff but $9 for a small roll of tape is a huge rip-off!!!!
- JJJeromeSep 15, 20255.0Lupe has great customer service
- JHJohn HuynhSep 10, 20255.0I came in under extreme stress with a critical court deadline, unsure if I’d make it. Without being told the urgency, Victoria intuitively understood how important my documents were. She immediately stepped in to print them, stayed calm when I realized I had used the wrong form, and patiently worked with me until everything was corrected. Even as the store was closing, she refused to rush the process — ensuring my package was prepared as Priority Overnight so it reached the court on time. Victoria showed professionalism, intuition, and dedication far beyond normal expectations. She didn’t just provide customer service — she safeguarded a legal deadline that could not be missed. That level of responsibility, composure under pressure, and instinctive leadership is exactly what deserves recognition and advancement. Victoria stands out as the type of employee who makes an entire location stronger. She gets it done, she inspires confidence, and she sets a standard others should follow. When I return, I’ll be looking for her specifically. She has real management potential, and UPS should view her as an asset ready for the next step.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4717 in San Jose offer?
The UPS Store #4717 provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #4717?
The UPS Store #4717 is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #4717 open on holidays?
The store is closed on some holidays including November 27, December 25, December 31, January 1, and January 19. It remains open on others such as November 11 and 28, with regular hours.
Can I use multiple payment options at The UPS Store #4717?
Yes, they accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #4717 provide mailbox rental services?
Yes, mailbox rental and mailbox services are available at The UPS Store #4717.
Are there any special offers or coupons available at The UPS Store?
Yes, The UPS Store offers special discounts and coupons, which you can find on their website under special offers.
What languages are spoken at The UPS Store #4717?
Staff at The UPS Store #4717 can assist you in English, Spanish, and Vietnamese.
How can nearby customers use public transit or local amenities to find The UPS Store?
The UPS Store is located in Gould Shopping Plaza at Capital Expressway and McLaughlin, near places like Tesla Supercharger, Lion Supermarket, and Denny’s restaurant, making it easy to find when visiting local landmarks or charging stations.
Are there dining options near The UPS Store #4717 where customers can eat before or after their visit?
Yes, nearby dining options include Back A Yard Caribbean Grill, Round Table Pizza, Tai Pan Restaurant, Tai Pan Dim Sum Bakery, and Cajun Crawfish for a variety of cuisines close to the store.
What other services or stores are located near The UPS Store #4717 that might be useful for customers?
Nearby services include Rite Aid pharmacy, Envision Optometry, Shred Nations shredding services, and KeyMe Locksmiths, providing convenient options for additional needs.
Brand Certified Facts from The UPS Store
The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: