The UPS Store

4.1
157 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3648 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Verizon And Starbucks - Cross Street Is Julian.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1346 The Alameda, San Jose, CA
95126, United States

Hours

Reviews

4.1
157 reviews
5 stars
116
4 stars
3
3 stars
2
2 stars
7
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond, particularly highlighting individuals like Jen, Erin, and Noah.

Service Speed

While some reviews noted slow service, many customers appreciated the quick and efficient handling of their needs, especially during busy times.

Management Issues

Several reviews expressed dissatisfaction with the new management, citing poor customer service and lack of responsiveness to issues.

Store Environment

The store was generally described as clean and organized, with some customers noting a positive atmosphere and good parking availability.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about inconsistent service quality and issues with package handling.
  • SG
    Silvia Gonzalez
    6 days ago
    5.0
    Sam is very kind, very good service on his part He helped us with a problem
  • HE
    Harry Evans
    Nov 8, 2025
    3.0
    Update: after I left a more detailed note on my door, a driver came the next day, knocked loudly, and was very nice about the interaction. So I’ve updated my review to 3 stars. This region of UPS is exceptionally consistent…ly awful. The drivers lie about trying to deliver packages over 80% of the time and I have to spend hours calling in to get to a human and get them to tell the driver to come back. I mean over 20x in 3 years. I have a GIANT sign on my mailbox that tells them I work at home about 4 feet from my front door. Nobody knocks, nobody steps onto my porch, and then I get a notice that they attempted delivery. It’s straight up fraud.
  • QA
    Queenie Liezl Ann Agbayani
    Oct 23, 2025
    5.0
    Kevin was fast and friendly
  • MH
    Megan Hulce
    Sep 23, 2025
    5.0
    This is THE store in my neighborhood that makes me feel like a local. I never dread going in (dread: USPS, DREAD: FedEx). Jen is a fantastic customer service person (I think she is a manager).
  • RM
    Rosie Moreno
    Sep 3, 2025
    5.0
    The customer service at this UPS location is wonderful! Shout out to Liz, she really goes above and beyond to help others.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store at 1346 The Alameda, San Jose?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.