The UPS Store

3.7
152 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0240 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Trader Joes.

Details

  • DeliveryNot available

Location

The UPS Store
5273 Prospect Rd, San Jose, CA
95129, United States

Hours

Reviews

3.7
152 reviews
5 stars
95
4 stars
8
3 stars
4
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick and efficient service, especially for Amazon returns, but some express frustration with long wait times and staff shortages.

Cleanliness

The store is generally noted for being clean and well-maintained, contributing positively to the customer experience.

Staff Attitude

There are complaints about certain staff members displaying a negative attitude, which detracts from the overall service experience.
  • RK
    robot kaptan
    Dec 15, 2025
    1.0
    If your time is valuable, this is not the place for you.
  • GS
    Gina Stephens
    Nov 7, 2025
    5.0
    I always have a great in-store experience at the Prospect UPS store! Lisa and the crew are amazing. On the ball, friendly, helpful and Lisa is top notch!
  • EI
    EL FAMOSO ISMAEL
    Nov 2, 2025
    5.0
    Well Manage
  • CS
    crynow smilelater
    Nov 2, 2025
    5.0
    Alonso is a hard worker and knows how to multi-task
  • AK
    Anna K
    Oct 17, 2025
    2.0
    They don’t seem to have much of a system. The guy at the counter wanted to leave the stickers next to my packages instead of putting them on, right after messing up which sticker goes on which package right in front of me. I asked him to stick it on, so I’m not worried about my packages, but otherwise, they are set up to make mistakes. 🤷‍♀️ Please put the stickers on the packages before you hand us a receipt! This is just common sense.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0240 in San Jose offer?

The UPS Store #0240 offers shipping, packing, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.