Brand Certified

The UPS Store

3.8

(154 reviews)

Get Directions Call Website

Business Details

5273 Prospect Rd, San Jose, CA

95129, United States

(408) 996-1161

https://locations.theupsstore.com/ca/san-jose/5273-prospect-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #0240 in San Jose offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Trader Joes.

Details

DeliveryNot available

Location

The UPS Store

5273 Prospect Rd, San Jose, CA

95129, United States

Get Directions

Hours

Monday8:00 AM - 6:00 PM

Tuesday8:00 AM - 6:00 PM

Wednesday8:00 AM - 6:00 PM

Thursday8:00 AM - 6:00 PM

Friday8:00 AM - 6:00 PM

Saturday9:00 AM - 5:00 PM

Sunday10:00 AM - 3:00 PM

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

3.8

154 reviews

5 stars

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Lisa and Alonzo.

Customer Service Issues

Several reviews mentioned poor customer service experiences, including rude behavior from staff and issues with service during busy times.

Location Challenges

The new location has been noted for limited parking and confusion regarding its move, leading to some customer frustration.

Mixed Experiences

While many customers had positive experiences, others reported significant dissatisfaction, particularly regarding service quality and staff attitudes.

HY
Helat Yılmaz
3 days ago
5.0
The store was very clean and well organized. The team members were friendly and helpful, and they handled our transaction quickly and efficiently.
KF
Kevin F.
Jan 17, 2026
5.0
Friendly staff especially Lisa. The team works quickly. The parking lot is a mess though because of Trader Joe's next door. Try parking in the back.
RK
robot kaptan
Dec 15, 2025
1.0
If your time is valuable, this is not the place for you.
GS
Gina Stephens
Nov 7, 2025
5.0
I always have a great in-store experience at the Prospect UPS store! Lisa and the crew are amazing. On the ball, friendly, helpful and Lisa is top notch!
CS
crynow smilelater
Nov 2, 2025
5.0
Alonso is a hard worker and knows how to multi-task