United States Postal Service

2.3
126 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 120 S Del Mar Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
120 S Del Mar Ave, San Gabriel, CA
91778, United States

Hours

Reviews

2.3
126 reviews
5 stars
33
4 stars
8
3 stars
5
2 stars
4
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning specific employees like Diane and others who displayed unprofessional behavior.

Efficiency

Customers reported long wait times and inefficient service, with many expressing frustration over delays and poor handling of packages.

Positive Experiences

Some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary significantly.

Package Handling

Several reviews mentioned issues with lost or mishandled packages, leading to dissatisfaction with the postal service.

Accessibility

Customers noted difficulties with parking and access to the post office, contributing to a negative overall experience.
  • HH
    hehe
    Nov 17, 2025
    1.0
    怪不得评分那么低 这个邮局 真的不是一般的垃圾 投递员故意 不投诉快递 !
  • BS
    BlueZooMc Server
    Oct 30, 2025
    1.0
    My package got sent through here during its route from Tennessee to Pomona for some reason and I’m 99% sure they stole it. Filed a missing package request. Hasn’t updated tracking since it came here during the route here 3 days ago
  • JH
    Jacobeth Hernandez
    Sep 20, 2025
    5.0
    I was a few minutes late for my kids passport, thinking they would have Zero tolerance but no, Rina let me know we were late but still processed my kid's passport with patience and kindness. She made sure the kid looked good in the photo and got her stickers. 5 stars!
  • JG
    Jessica Garcia
    Aug 5, 2025
    5.0
    Amazing im pleased with their services
  • HL
    Hong bing Li
    May 29, 2025
    5.0
    I wanted to say thank you to the warm hearted lady professional who works at the front desk (I wish I had your name) yesterday and today (5/28, 5/29). I had urgent calls about extremely important documents packages to pick up for my family trip departing the next day. She called me the 1st thing this morning to inform me of the package arrived. I now have the package. Greatly appreciated your help! Thank you thank you!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.