United States Postal Service

2.2
245 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1400 Pine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1400 Pine St, San Francisco, CA
94109, United States

Hours

Reviews

2.2
245 reviews
5 stars
54
4 stars
16
3 stars
9
2 stars
20
1 star
146

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many reviews highlight chronic understaffing, leading to long wait times and slow service.

Customer Service

Customer experiences vary widely; some staff are praised for their kindness, while others are reported as rude and unhelpful.

Service Reliability

Numerous complaints about lost packages and mail, with some customers expressing distrust in the handling of their items.

Cleanliness and Environment

Some customers appreciate the cleanliness of the location, while others feel the overall atmosphere is neglected.
  • KN
    Kelly Ni
    6 days ago
    1.0
    Very unpleasant experience here. The staff were very rude.
  • PE
    Pam Edwards
    Jan 2, 2026
    5.0
    They work ceaselessly in airless environment,and we appreciate them far far less than they deserve. Long live USPS! Thank you from all of us
  • VI
    Vicente Escalante, III
    Dec 23, 2025
    1.0
    Did not honor a hold mail request I submitted on time and delivered a package while I was gone. Call customer service sent me their local office phone number to try and fix the issue but no answers. Very disappointing and unreliable.
  • MV
    mr viper
    Dec 15, 2025
    1.0
    Long lines with people almost on the street. Was there on Monday morning and only one person was working. If you can’t afford to hire more than one person just close the store.
  • NS
    Niva Singer
    Dec 2, 2025
    1.0
    1-2 agents, line out the door at 3pm and waited 45-50 minutes. Came to pick up a package on behalf of a friend (he put in my info into the USPS system as an authorized person for pickup). Agents refused to give the package or even check if the package is available, refused to look anything up in the system, refused to tell me what “authorization” even means (seriously). When I wanted to speak with a supervisor to look up the package info, they gave me a piece of paper to add my contact info. What a waste of everyone’s time…

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.