United States Postal Service

2.2
234 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1400 Pine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1400 Pine St, San Francisco, CA
94109, United States

Hours

Reviews

2.2
234 reviews
5 stars
50
4 stars
16
3 stars
9
2 stars
20
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times and understaffing, with many experiencing delays of 30 minutes to over an hour.

Staff Attitude

Feedback on staff behavior was mixed; while some employees were praised for their kindness and patience, others were described as rude and unprofessional.

Cleanliness and Environment

The post office was noted for being clean and well-stocked, although some customers felt the overall environment was neglected.

Customer Support

Many reviews highlighted issues with lost packages and poor customer service, with some customers feeling their concerns were not taken seriously.

Accessibility Issues

Customers expressed frustration over the lack of assistance for disabled individuals and the challenges posed by the building's layout.
  • HM
    Hazel Marmolejo
    Nov 10, 2025
    1.0
    So slow. Everyone that comes here doesn’t know what they are doing. The lady that works here with glasses moves around like a sloth and has the worst attitude.
  • PR
    Phoebe Rader-Gale
    Nov 10, 2025
    1.0
    This is the worst USPS in America I’m convinced. The workers are nice but the line is always 25+ mins and somehow there’s always inept customers who take so much time.
  • RF
    Richard Farrugia
    Oct 11, 2025
    4.0
    Service was very good. Just one employee behind the counter....she was efficient & I was out in 15 minutes despite the long line.Holiday weekend you got to expect it accept it & respect it. All in all four 1/2 ⭐⭐⭐⭐ ✨
  • TF
    T0PD0G F.E.G.
    Oct 6, 2025
    5.0
    Omg this place is amazing!!! Not only is it in a safe secure federal building, but with all the random shootings I feel so safe coming here... its a bit tricky if you don't do some research on where to enter... but its like trying on makeup for the first time.. so you go to the side with all the concrete and flags.. there's a maze like Disneyland so your not all bunched up.. the worse the weather the shorter the line lol.. sometimes no line at all.. now you gotta show your id and do the x-ray bin and belt thing.. like I said ( Safe ) .. the elevator is used to go to the basement.. admin, laundry, you know the behind the scenes jobs office's. But your in and out in minutes or less depending on what you need.. they take debt & cash.. have stamps. They do not have a change machine or ATM at this location.. I love this place.. s
  • AK
    alara kargin
    Oct 2, 2025
    5.0
    my honest review of this post office is that it’s great! i’m not one to write google reviews but i had to for here. usually the other customers complaining about a long line come in the afternoons, but as a regular here, i come in the mornings and there’s usually only one or two people before me. all staff are very helpful and courteous towards me with mailing and picking up stuff. i’m a small business owner and this post office is my go-to for mailing stuff off because of how patient everyone is at 11 in the morning, surely it isn’t easy dealing with a bunch of grumpy customers :P definitely understaffed but i can tell that the staff hired are doing their best, so i will give them that. clean environment and always stocked on packing supplies for whatever i may need. as long as i live in SF i will always be coming back to mail off my orders at this specific P.O.! thank you to the staff for always being a huge help with my small business :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.