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Brand Certified

United States Postal Service

2.3
(251 reviews)

Business Details

1400 Pine St, San Francisco, CA
94109, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1400 Pine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1400 Pine St, San Francisco, CA
94109, United States

Hours

Reviews

2.3
251 reviews
5 stars
58
4 stars
16
3 stars
9
2 stars
21
1 star
147

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to understaffing, often with only one employee available to assist a large number of customers.

Customer Service

Feedback on staff behavior was mixed; while some customers praised individual employees for their kindness and patience, many others described experiences with rude or unhelpful staff.

Package Handling

Numerous reviews mentioned issues with lost or misdelivered packages, leading to frustration and distrust in the service.

Cleanliness and Environment

Some customers appreciated the cleanliness of the location, but others noted a general sense of neglect and dissatisfaction with the overall atmosphere.
  • SG
    Spencer Goff
    6 days ago
    5.0
    No line at 8:30 AM on a Thursday, was able to get my package quickly. The guy working was friendly.
  • TL
    Travis Llado
    Feb 17, 2026
    2.0
    Line of customers out the door, one cashier at the desk on a weekday afternoon, and the whole room reeks of body odor. I haven't found a decent post office in this part of town.
  • SL
    Sara L
    Jan 30, 2026
    5.0
    They’re often understaffed but everybody is kind and patient. Using the automated machine is a hack if you’re mailing something/dropping off returns
  • SS
    Steve
    Jan 28, 2026
    1.0
    I frequently get packages delivered to lobby and/or front door... But for the second time , in as many months, a USPS package was "delivered" but not received... Anything that comes from that office that looks valuable seems to be disappearing before it's even delivered... One time I got a notice that the package was put in my mailbox and ran down stairs and there was no mailman , and no package... shenanigans!!!!
  • PE
    Pam Edwards
    Jan 2, 2026
    5.0
    They work ceaselessly in airless environment,and we appreciate them far far less than they deserve. Long live USPS! Thank you from all of us

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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