United States Postal Service

2.3
196 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1600 Bryant St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1600 Bryant St, San Francisco, CA
94141, United States

Hours

Reviews

2.3
196 reviews
5 stars
42
4 stars
14
3 stars
14
2 stars
10
1 star
116

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to chronic understaffing, often with only one employee available during busy hours.

Customer Service

While some staff members were praised for being friendly and helpful, others were criticized for rudeness and unprofessional behavior.

Package Handling

Numerous complaints about lost packages and poor tracking, with customers expressing frustration over the inability to resolve issues effectively.

Facility Conditions

The post office was described as often dirty and poorly stocked, with inadequate supplies for mailing.

Mixed Experiences

Some customers had positive experiences with specific employees, while others reported consistently negative interactions.
  • CS
    Colin Smith
    Nov 5, 2025
    4.0
    I think most people come in unprepared or unaware of what they need to do to get done what they want to get done at the post office. Most of the wait was people not knowing what they’re doing, fixing it in the back and then thinking they can go to the front of the line when they fixed their errors. Stop them from going back to the front and it’d go much more smoothly. The staff was fine. Not the most enthusiastic bunch but what can you expect. It’s the post office. The customers were the painful part. Not the employees.
  • SB
    Sandra Baltran
    Nov 4, 2025
    1.0
    I don’t if they just lazy for not want to do money orders or they don’t sale the money order in this location. But every time and different hour the I go and trying to get a money order “the person who take care of the money order is on lunch 1-2 hour pass by I come again and still the same answer the person is on lunch. Also bad communication the line is long and they don’t say anything about there’s no money order available l. You try to walk up to the person and ask they tell you to get in line ridiculous! This post office need to do better.
  • DM
    Donna Marsh
    Oct 15, 2025
    1.0
    Incredibly inefficient. I waited in line for 45 minutes to pick up a package while the lady at the desk cycled through the same three people who couldn’t get their paper work together.
  • CU
    Christopher Uihlein
    Oct 6, 2025
    5.0
    Chronically understaffed, but always helpful.
  • LT
    Le Truong
    Aug 15, 2025
    2.0
    came in on Friday at 2:15pm, only one worker, 5th in line, had to wait 30 minutes

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.