United States Postal Service

2.3
201 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1600 Bryant St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1600 Bryant St, San Francisco, CA
94141, United States

Hours

Reviews

2.3
201 reviews
5 stars
44
4 stars
15
3 stars
14
2 stars
11
1 star
117

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to chronic understaffing, with many reviews mentioning only one employee available during busy hours.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and helpful, others were noted for being rude and unhelpful.

Package Handling

Numerous complaints were made about lost packages and poor handling of mail, with customers expressing frustration over the inability to locate their items.

Efficiency

Many customers experienced inefficiencies in service, with long lines and slow processing times being common themes.
  • MM
    M. Mitchell
    6 days ago
    2.0
    I used to come occasionally to this post office when I worked a few blocks away. The employees were OK, but not any better than other post offices in San Francisco. One plus for this post office is that there is often street parking, and a Safeway lot across the street you can use in a pinch. I stopped by with a package on Dec 29 since I had some business in the neighborhood. I decided I didn't need to stand in line as I already had postage, so just dropped it in the slot. Long story short; they didn't scan my flat mailer package into their tracking system even though I had printed the standard scannable label from online. The package wasn't delivered for 6 days (not including New Year's Day), even though it normally only takes 2 or 3 to the same address in LA. I had no idea where it was in the system, so was sweating about whether it would arrive on time for my friend's Birthday. As it was, I only got the notice it had been delivered the day after it got there. I suspect it didn't leave this office until After New Year's. ... So, if you have to drive to an SF post office, you might consider this one for the parking. However, I won't be going there again as it isn't as reliable as the Fox Plaza or Brannon Street post offices.
  • QK
    Quint King
    Jan 4, 2026
    4.0
    Long line
  • JC
    Jessica C
    Dec 13, 2025
    5.0
    The fastest USPS I’ve ever been to (though the bar is low). Staff were very competent!
  • MN
    Marie Norman
    Dec 3, 2025
    1.0
    This place always has one employee at the register and other people are available to help but they stay in the back. I absolutely hate going into this post office, also the customer service SUCKS😞‼️‼️‼️
  • CS
    Colin Smith
    Nov 5, 2025
    4.0
    I think most people come in unprepared or unaware of what they need to do to get done what they want to get done at the post office. Most of the wait was people not knowing what they’re doing, fixing it in the back and then thinking they can go to the front of the line when they fixed their errors. Stop them from going back to the front and it’d go much more smoothly. The staff was fine. Not the most enthusiastic bunch but what can you expect. It’s the post office. The customers were the painful part. Not the employees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.