United States Postal Service

3.4
119 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 150 Sutter St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 Sutter St, San Francisco, CA
94104, United States

Hours

Reviews

3.4
119 reviews
5 stars
55
4 stars
11
3 stars
14
2 stars
8
1 star
31
  • AG
    Antoine Gamberini
    Dec 13, 2025
    1.0
    Worst experience. 90 minutes wait on a Saturday with 30 people waiting for only 2 people attending. Very rude and unhelpful lady charging me, then not able to provide the service asked and refusing to refund me!!!!
  • HS
    Henry Sneed
    Dec 8, 2025
    1.0
    This post office was not open at 8am on Monday
  • AB
    Anja Boulanger
    Nov 24, 2025
    1.0
    This post office is noticeably under-staffed - although opening hours state 8am, the person who ended up showing up came at around 8:20am, with a significant line of people waiting (some who had waited in line since 8am had also left). If you are in a rush, avoid going to this post office as it is not reliable.
  • UL
    Ursula Lauriston
    Nov 7, 2025
    1.0
    No one picks up the phone I have been calling for days. I put in a ticket and they took zero action and simply labeled it as resolved. Absolutely useless
  • CC
    C “Montea” C
    Oct 2, 2025
    5.0
    I visited the Sutter post office today 2 October 2025 and I was provided with the best customer service from what appears on my receipt as Clerk number 4. I believe the person's name was Brian. He assisted with kindness and Professionalism in answering my questions and filling out a required Form I needed. It's a breath of fresh air when you get friendly customer support.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.